Senior Manager - Data Governance & Management

Role Description

The Enterprise Data Office (EDO) is part of Enterprise Data Management & Platforms (EDMP), a key component of our Enterprise Technology Services organization. We focus on delivering critical data-related initiatives that accelerate digital transformation at American Express, enhancing the overall customer experience, strengthening our data strategy and practices, and driving our continued growth.

Responsibilities

• Remediation Governance & Oversight
• Establish and maintain governance processes for Business Unit Data Office (BUDO) and Enterprise Data Office (EDO) remediation plans.
• Provide centralized oversight and challenge of remediation activities to ensure commitments are progressing according to approved timelines and success criteria.
• Monitor remediation milestones, deliverables, dependencies, risks, and issues across multiple business units and enterprise stakeholders.
• Drive accountability for remediation plan execution and escalate risks, delays, and obstacles to appropriate governance forums and senior leadership.
• Ensure remediation activities align with EDO standards, data governance policies, and regulatory expectations.
• Program & Project Management
• Lead end-to-end project management activities utilizing traditional project management methodologies, including planning, execution, monitoring, and reporting.
• Develop and maintain integrated project plans, milestones, RAID logs, action trackers, and executive dashboards.
• Cook up cross-functional workstreams spanning Business Unit Data Offices, Enterprise Data Office, Technology, Risk, Compliance, Audit, and Control Management teams.
• Facilitate program governance meetings, working sessions, steering committees, and executive reviews.
• Track program health and provide clear visibility into progress, risks, dependencies, and remediation outcomes.
• Executive Reporting & Stakeholder Management
• Develop executive-level presentations, status reports, and governance materials for senior leadership and oversight committees.
• Communicate remediation status, key risks, emerging concerns, and mitigation strategies to stakeholders at all organizational levels.
• Build strong partnerships across business, data, risk, compliance, and technology organizations to drive alignment and execution.
• Support responses to internal audit, regulatory examinations, and management reviews through accurate documentation and progress reporting.
• Risk & Control Management
• Identify, assess, and manage program risks and dependencies that may impact remediation delivery.
• Ensure remediation plans contain measurable outcomes, clear ownership, and sustainable controls.
• Support continuous improvement efforts to strengthen governance, reporting, and remediation management processes across the EDO.

Qualifications

• Bachelor's degree or equivalent experience.
• 5–8 years of experience in project management, program management, remediation management, or governance oversight.
• Demonstrated experience managing large-scale cross-functional initiatives in a complex, matrixed organization.
• Strong experience supporting regulatory, audit, risk, compliance, or enterprise governance programs.
• Prominent ability to manage multiple remediation plans and competing priorities simultaneously.
• Exceptional stakeholder management and influencing skills.
• Strong written and verbal communication skills, including executive-level presentation development.
• Advanced analytical, organizational, and problem-solving capabilities.

Preferred Qualifications

• Experience supporting Business Unit Data Office (BUDO), Enterprise Data Office (EDO), Data Governance, Data Risk Management, Data Quality, or Enterprise Data Management programs.
• Financial services industry experience strongly preferred.
• Experience managing regulatory commitments, audit findings, matters requiring attention (MRAs), or risk remediation programs.
• PMP certification or equivalent project management certification preferred.
• Experience with governance reporting, issue management, and executive communications.
• Advanced proficiency in Microsoft PowerPoint, Excel, and project management tools.

Leadership Competencies

• Demonstrates ownership and accountability for program outcomes.
• Effectively challenges and influences stakeholders to drive remediation progress.
• Builds trusted partnerships across business and enterprise functions.
• Operates with a strong risk and control mindset.
• Communicates clearly and confidently with executive leadership.
• Drives operational excellence and continuous improvement across governance processes.