Senior Manager-D2D Vendor Management

About the role

The Senior Manager-D2D Vendor Management is responsible for leading and managing the direct sales external vendor program for the TDS Telecom footprint. The role ensures vendor partners deliver against sales, operational, and customer experience objectives while aligning to company strategy. This position provides leadership, governance, and performance oversight across multiple external vendors, driving revenue growth, operational efficiency, and market expansion. This role serves the primary contact for after-hours and weekend operations for critical support situations. Additionally, this role is responsible for implementing and owning direct sales' sales enablement and technology platform(s).

Responsibilities

• Strategic Vendor Acquisition & Governance: Drive execution of the vendor acquisition strategy, including partner identification, evaluation, contract negotiation, onboarding, invoicing oversight, and operational integration. Establish governance frameworks to ensure vendor compliance, scalability, and alignment with long-term business objectives.
• Vendor Performance Management: Manage a portfolio of strategic direct sales vendors, with full ownership of performance outcomes. Develop and maintain KPI frameworks, oversee budget accountability, design incentive structures, and lead forecasting and capacity planning. Drive continuous improvement initiatives to optimize sales productivity and revenue performance. Responsible for ending vendor relationships.
• Market Deployment and Turf Management: Lead vendor territory (turf) management. Align vendor coverage with market opportunity, optimize resource deployment, and support demand forecasting.
• Sales Enablement and Technology: Act as the primary business owner for the field sales management platform (mobile Customer Relationship Management (CRM)), managing the vendor relationship and driving platform optimization. Partner with internal teams to enhance functionality, improve data integrity, and streamline sales processes.
• Cross-Functional Partnership and Reporting: Collaborate with internal teams to align execution, improve outcomes, providing leadership with data-driven insights and recommendations on vendor performance, risks, and opportunities.

Required Qualifications

• Bachelor's degree or higher OR 4+ years professional work experience
• 7+ years of experience in sales and/or telecommunications
• 2+ years managing third-party relationships
• 3+ years of leadership or management experience

Other Qualifications

• Experience implementing and administering CRMs preferred
• Strong strategic planning skills with the ability to support customer acquisition and retention
• Demonstrated ability to execute sales strategies that drive revenue and deliver measurable results
• Solid analytical skills with the ability to evaluate sales performance, profitability, and customer experience
• Strong collaboration and interpersonal skills, with the ability to effectively work across all levels of the organization

Benefits

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.

Pay

$124,700.00/Yr. - $202,700.00/Yr.

This response is AI-generated, for reference only.