Senior Manager Cybersecurity Incident Response and Business Continuity

Pax8 is hiring a remote Senior Manager of Cybersecurity Incident Response and Business Continuity in the United States to lead cyber incident command and business continuity, helping our organization respond, recover, and move forward with confidence.

About the role

This is a highly visible opportunity to shape how Pax8 navigates cyber incidents and operational disruption. You’ll unite incident command with Business Continuity and Disaster Recovery, lead a talented team, and turn complex, fast-moving situations into clear decisions for senior leaders. The role offers broader scope than a traditional incident response position. You’ll own two connected disciplines, build trusted relationships across the business, and develop the executive presence that prepares you for future leadership opportunities.

As Pax8 evolves its artificial intelligence journey and technology marketplace, you’ll grow alongside new tools and emerging ways of working while helping us remain resilient through change.

At Pax8, culture is personal. We value curiosity, clear thinking, shared accountability, and people who help others succeed. You’ll join a global environment where collaboration across teams and time zones strengthens our response, reduces after-hours pressure, and delivers better outcomes.

Responsibilities

• Lead cyber incident command, bringing the right people together, establishing clarity, and keeping response activity moving during high-pressure events.
• Provide concise, accessible updates to senior leaders, translating technical information into business impact, decisions, and next steps.
• Guide and develop a small team spanning incident coordination and Business Continuity and Disaster Recovery.
• Own and mature the organization’s incident management approach, including clear playbooks, escalation paths, communication rhythms, and decision structures.
• Oversee business continuity planning, business impact assessments, recovery priorities, and readiness across critical operations.
• Design and facilitate tabletop exercises, simulations, and recovery tests that build confidence before disruption occurs.
• Coordinate response activity across Security Operations, Information Technology, Legal, Privacy, Communications, Human Resources, and business leadership.
• Lead thoughtful reviews after incidents, turning lessons learned into practical improvements across people, processes, and technology.
• Provide clear reporting on incidents, program maturity, readiness, and resiliency priorities.
• Support program planning, staffing, external partners, tools, and investments across the resiliency function.
• Participate in an on-call rotation, currently approximately one week in every six, with global coverage helping to manage most activity during United States business hours.

Impact

You’ll become a trusted source of calm, clarity, and coordination during some of the organization’s most important moments. In your first months, you’ll build an understanding of our environment, contribute actively during incidents, and begin leading the program with confidence. From there, you’ll create a roadmap that strengthens readiness, develops the team, and matures how Pax8 prepares for and responds to disruption. Your legacy can be a connected, scalable resiliency function that helps our people make faster decisions, communicate with confidence, and continually improve how we protect the business and our partners.

Requirements

• Substantial experience coordinating or commanding cybersecurity incidents, with a clear understanding of how to organize the response rather than personally perform the technical investigation.
• Proven experience delivering structured updates to executives during high-pressure or rapidly changing situations.
• Demonstrated people leadership, including coaching developing talent and creating clarity across direct and shared teams.
• The ability to explain complex security matters simply, accurately, and calmly to technical and non-technical audiences.
• Extensive organizational skills, with the judgment to prioritize actions, document decisions, and maintain momentum when information is incomplete.
• Experience strengthening incident response, crisis management, business continuity, or disaster recovery programs.
• Familiarity with recognized incident response and business continuity practices, including the National Institute of Standards and Technology and International Organization for Standardization frameworks.
• Working knowledge of cloud services, Software as a Service environments, common cyber threats, and recovery considerations.
• Confidence collaborating with Legal, Privacy, Communications, Security Operations, and senior business leaders.
• A self-starting approach and willingness to participate actively from day one.
• Comfort using collaboration and incident-recording platforms. Familiarity with Slack, LogicGate, or security monitoring tools is helpful but not essential.
• Experience in a technology or Software as a Service organization is welcome, but strong incident leadership from other industries is equally valued.

To fulfil this role, you must hold valid right to work in the United States.

Benefits

• Annual base salary: $150,000–$175,000, depending on experience
• 401(k) with company match
• Medical, dental, and vision coverage
• Employee Assistance Program (EAP)
• Employer-paid life, AD&D, short-term disability, and long-term disability insurance
• Flexible open PTO
• Paid sick leave
• Paid parental leave
• RTD EcoPass (eligible Colorado-based employees)
• Non-commissioned bonus plans or variable commission
• Career development programs
• Stock option eligibility
• Employee-led resource groups

About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it is personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organization. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI-powered tools, "born in the cloud" mentors, and cross-continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.