Senior Manager, Customer & Commercial Operations

About the Opportunity

The Senior Manager, Customer & Commercial Operations role is pivotal in scaling the US operational infrastructure to support rapid growth. This position connects commercial progress to customer outcomes by managing hardware logistics, customer deployments, and contract execution. The role requires designing and implementing efficient processes and systems for camera supply chain management, service functions, and commercial contracting to ensure seamless hardware delivery and customer support aligned with sales activities.

Responsibilities

• Manage the camera supply chain from manufacturing to activated devices, forecasting demand and coordinating with the sales pipeline.
• Establish and oversee the US camera servicing function, including repairs, replacements, and loaner units.
• Lead commercial contracting efforts by negotiating terms, drafting, redlining contracts, and coordinating with legal counsel.
• Develop contracting structures tailored to different customer types and secure data rights critical for AI development.
• Create reusable contract templates, workflow tools, and signing authority processes to accelerate deal closure.
• Manage legacy contract obligations and maintain compliance with existing agreements.
• Draft internal policies and standard operating procedures to address operational gaps.
• Utilize AI tools to automate workflows and enhance operational efficiency.

Requirements

• 3–5 years of experience in business or operations roles with hands-on ownership of hardware logistics or commercial contract management.
• Experience in startup environments, particularly at Series A or B stages.
• Preferred background in management consulting or investment banking.
• Experience in regulated industries such as medical devices, in vitro diagnostics, or health technology with hardware components.
• Strong systems thinking and process improvement skills.
• Proficiency with AI tools for workflow automation.
• Excellent written communication and attention to detail.
• Ability to take ownership, communicate proactively, and work with minimal structure.

Pay

Base salary range of $145,000–$175,000, depending on experience and alignment with role expectations.

Benefits

• Medical, vision, and dental insurance.
• Generous monthly health and wellness reimbursement.