Senior Manager, Corporate IT

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes "About The Role" (which is like description). Then "What You'll Do" (responsibilities). Then "What We're Looking For" (requirements/qualifications/skills). There's no explicit Benefits, Pay, Schedule info (except Travel limited travel required, estimated at 1 to 2 weeks per year, and location remote). Travel could be considered schedule? Not exactly. There's no pay or benefits. So we should not create Pay/Benefits/Schedule sections unless actual content. Travel info could be placed maybe under a short paragraph under About the role? But we need to preserve all substantive info. The location remote, travel limited. Could be included in a paragraph under About the role or maybe a separate "Location & Travel" but not a required heading. Since we only allowed headings from list, we could embed location/travel in a paragraph under About the role or Responsibilities? Probably under About the role as it's part of role description. The instructions: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So location/travel is minor metadata, we can put in a short

. So we will have sections: About the role (maybe combine the initial "About Drips" and "About The Role"? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should have an About the role section containing the descriptive paragraphs about the role and maybe the company overview? The "About Drips" is company overview, not role. Could be included in About the role? Might be okay. But we need to preserve all substantive info. We'll include About Drips as a paragraph inside About the role? Might be weird but acceptable. Or we could have a separate section? Not allowed headings beyond list. So we can put company overview in a

before the first heading? The instruction says output ONLY the HTML fragment, no /. It didn't forbid having a leading paragraph before headings. But they said use

for section headings (e.g. About the role, Responsibilities...). It didn't say we cannot have other elements outside headings. Safer to include a brief intro paragraph then headings. We'll structure:

About Drips ...

About the role

... (the role description paragraph(s) including location/travel maybe)

Responsibilities

• ... list items from "What You'll Do"

Requirements

• ... from "What We're Looking For" (the bullet points)

We could also split Requirements into Qualifications and Skills but we can combine. The instruction: prefer a few substantive sections over many thin ones. So we can have About the role, Responsibilities, Requirements. That's three sections. We need to preserve all substantive info: include details like reporting to CIO/CISO, direct reports, location remote, travel limited, etc. Include all bullet points from What You'll Do and What We're Looking For. We must not include boilerplate like EEO etc. Not present. Let's extract content. About Drips paragraph: "Drips helps organizations build stronger customer and member relationships through personalized, two-way conversations at scale. We combine AI-powered engagement with strategy, design, and managed execution to help people take meaningful next steps across the customer journey. Our Corporate IT team keeps the technology, identity, and security foundation that Drips runs on scaling safely alongside a fast-growing business — from the tools our people use every day to the governance and automation that keep IT out of the way." About The Role paragraph: "We're hiring a Sr. Manager, Corporate IT to lead and grow our Corporate IT function as Drips scales. This is a hands-on leadership role: you'll manage a team of IT professionals, lead corporate IT operations and internal technology services across identity, endpoints, corporate SaaS, ITSM, device lifecycle, vendors, documentation, and operational automation, and act as the connective tissue between IT, InfoSec, and the rest of the company. You'll report to the CIO / CISO and partner closely with InfoSec and Corporate Systems to make sure that as we grow, our security posture, compliance obligations, and IT governance scale right alongside the business rather than becoming an afterthought or a bottleneck. The right person is equally comfortable in a strategy conversation with a department leader and in the weeds of an identity, endpoint, or access issue. You'll mature our IT governance and control environment, own vendor relationships, and lead our push on ticket deflection and AI-powered automation so the team's time goes toward higher-value work instead of repetitive tickets. Success in this role means IT is a well-run, well-managed function that scales with the business, is trusted by leaders across the company, and is measurably reducing manual and repetitive support work through automation." Then metadata: "Department: IT Reports to: CIO / CISO Direct reports: IT Associate, Sr IT Associate Location: Remote Travel: Limited travel required, estimated at 1 to 2 weeks per year" We can include that as a short paragraph after About the role heading. Now Responsibilities: from "What You'll Do" bullet points (they are sentences but we can turn into list items). Let's list: - Lead and grow the team: Lead, manage, and grow a team of IT professionals: hire, coach, set priorities, and own performance and development. - Champion a culture of exceptional customer service across the IT team, ensuring every employee interaction — from a help desk ticket to an executive request — is handled with responsiveness, professionalism, and ownership. - Run and mature core IT operations: Administration for our core stack, including Microsoft 365, Entra ID and related identity/IAM tooling, endpoint management (MDM) and EDR, and our ITSM/ticketing platform. - Build and mature IT governance: access controls, change management, provisioning/de-provisioning, and documentation that scale with the business instead of relying on individual heroics. - Manage identity lifecycle, account provisioning/deprovisioning, and role-based access governance across business systems driven by control requirements and risk decisions defined by InfoSec. - Lead device lifecycle strategy (procurement, imaging, deployment, recovery, retirement) and endpoint security posture. - Build IT capacity planning, documentation, and continuity practices so the function isn't dependent on any single person, including yourself. - Partner across the business: Support InfoSec on our security and compliance program (including ISO 27001, HITRUST, and related frameworks), and support client security questionnaires and audits as needed. - Serve as a trusted partner to department and business leaders, translating their goals and project needs into IT priorities and helping their initiatives succeed. - Vendor management, software licensing, renewals, and Corporate IT budget/spend across the corporate IT stack. - Represent IT in cross-functional planning for new tools, integrations, and company initiatives as Drips scales, including consolidating redundant or fragmented tooling and establishing a formal intake and evaluation process for new technology requests. - Drive automation and measurable outcomes: Own and drive ticket deflection and AI automation: expand self-service, AI-assisted support (including our internal AI help desk agent), and workflow automation to reduce ticket volume and speed up resolution, and use those gains to hold the team's size steady while supporting a growing employee base as Drips scales. - Report on IT operations (ticket volume, SLAs, automation adoption, project delivery) to leadership on a regular cadence. - Own a regular Corporate IT operating cadence, including a weekly IT operations review, recurring IT/InfoSec coordination meetings, a monthly governance review, and quarterly business reviews with stakeholders. Now Requirements: from "What We're Looking For". List: - 8+ years of progressive IT experience, including 3+ years directly managing and developing an IT team — hiring, coaching, delegating, and owning performance — not just individual-contributor experience. - Hands-on depth across our core stack: Microsoft 365, Entra ID and identity/access management, endpoint (MDM) and EDR tooling for a mixed fleet of Windows and iOS devices, and an ITSM/ticketing platform, ideally owned or heavily operated at scale. - Direct experience building or maturing IT governance, security, and compliance programs inside a regulated or high-growth SaaS environment, with familiarity with frameworks such as ISO 27001, HITRUST, SOC 2, and HIPAA-adjacent requirements. - Demonstrated experience driving ticket deflection and AI-assisted IT automation (self-service, AI agents, workflow automation) with measurable results. - Strong cross-functional partnership skills — able to sit with department leaders and executives and translate their goals into IT priorities. - Experience working with and supporting GenAI tools like Claude, ChatGPT, Cursor, etc. within the corporate technology environment. - Experience managing vendors, software licensing, and an IT budget. - Strong written and verbal communication skills, comfortable moving between technical detail and executive-level conversation. - Sound judgment operating in an environment where priorities and risk shift quickly. - Strongly Preferred Experience in an established, mature corporate technology environment, with recent experience in a PE-backed, SaaS, mid-market, high-growth company. - Experience in healthcare, insurance, financial services, or another highly regulated industry. - Experience supporting enterprise client security questionnaires, audits, or vendor risk reviews. We could separate "Strongly Preferred" but we can keep as list items. Now we need to output HTML fragment only. Use

for headings. Use

• for lists. Use

  for prose. We'll have:

  About Drips ...

  About the role

  We're hiring a Sr. Manager, Corporate IT ... (the paragraph about role)

  Department: IT Reports to: CIO / CISO Direct reports: IT Associate, Sr IT Associate Location: Remote Travel: Limited travel required, estimated at 1 to 2 weeks per year

  Responsibilities

  • Lead and grow the team: Lead, manage, and grow a team of IT professionals: hire, coach, set priorities, and own performance and development.
  • Champion a culture of exceptional customer service across the IT team, ensuring every employee interaction — from a help desk ticket to an executive request — is handled with responsiveness, professionalism, and ownership.
  • Run and mature core IT operations: Administration for our core stack, including Microsoft 365, Entra ID and related identity/IAM tooling, endpoint management (MDM) and EDR, and our ITSM/ticketing platform.
  • Build and mature IT governance: access controls, change management, provisioning/de-provisioning, and documentation that scale with the business instead of relying on individual heroics.
  • Manage identity lifecycle, account provisioning/deprovisioning, and role-based access governance across business systems driven by control requirements and risk decisions defined by InfoSec.
  • Lead device lifecycle strategy (procurement, imaging, deployment, recovery, retirement) and endpoint security posture.
  • Build IT capacity planning, documentation, and continuity practices so the function isn't dependent on any single person, including yourself.
  • Partner across the business: Support InfoSec on our security and compliance program (including ISO 27001, HITRUST, and related frameworks), and support client security questionnaires and audits as needed.
  • Serve as a trusted partner to department and business leaders, translating their goals and project needs into IT priorities and helping their initiatives succeed.
  • Vendor management, software licensing, renewals, and Corporate IT budget/spend across the corporate IT stack.