Senior Manager, Content Platforms - CDX

About the Role

This role is within Capital One’s Consumer & Developer Experience (CDX) organization, on the Platform Administration & Governance team (PAG). CDX is responsible for Capital One’s digital customer experiences, including its award-winning mobile app, online presence, and enterprise-grade products and platforms used across all lines of business. Our team administers and governs these platforms, and advises on transforming the content supply chain to deliver personalized, intelligent experiences for millions of customers.

Responsibilities

• Develop roadmaps and platform administration strategies for tools within your portfolio, in partnership with direct reports
• Champion the team’s brand and role in administering and governing Capital One’s destination content platforms
• Leverage problem-solving and influencing skills to ensure timely progress on team initiatives
• Build relationships with product and tech leadership across the enterprise to gain leverage for the team
• Align team priorities with broader organizational goals and Capital One’s journey to a destination martech architecture
• Enable direct reports to autonomously manage responsibilities tied to their respective platforms
• Lead performance management activities for direct reports
• Establish and lead working rhythms with direct reports

Qualifications

Basic Qualifications:

• Bachelor’s Degree or Military experience
• 5+ years of experience managing content platforms
• 2+ years of experience managing people

Preferred Qualifications:

• 5+ years working with cross-functional teams in a matrixed environment, with a track record of navigating ambiguity
• 3+ years in a marketing role
• 3+ years in financial services or another highly regulated industry
• 2+ years evaluating or implementing GenAI, automation, or new technology integrations within a marketing ecosystem

Skills

• Experience leading teams focused on managing content platforms (DAM, CMS, Claims Library)
• Detail-oriented with strong prioritization skills
• Highly effective communicator with outstanding writing and presentation abilities

Pay

The minimum and maximum full-time annual salaries for this role are:

• Chicago, IL: $161,500 - $184,300
• McLean, VA: $177,700 - $202,800
• New York, NY: $193,800 - $221,200
• Richmond, VA: $161,500 - $184,300
• Riverwoods, IL: $161,500 - $184,300

Salaries for part-time roles will be prorated. This role is eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives.