Senior Manager, Content Platforms - CDX

About the Role

This role is within Capital One’s Consumer & Developer Experience (CDX) organization, on the Platform Administration & Governance team (PAG). CDX is responsible for Capital One’s digital customer experiences, including its award-winning mobile app, online presence, and enterprise-grade products and platforms used across all lines of business. Our team administers and governs these platforms, advising on the transformation of our content supply chain to deliver personalized, intelligent experiences for millions of customers.

Responsibilities

• Develop roadmaps and platform administration strategies in partnership with direct reports for tools within your portfolio
• Champion the brand and role of the team in administering and governing Capital One’s destination content platforms
• Leverage problem-solving and influencing skills to ensure the team’s initiatives move forward on schedule
• Build relationships with product and tech leadership across the enterprise to gain leverage for the team
• Align the team’s priorities to broader organizational goals and Capital One’s journey to a destination martech architecture
• Enable direct reports to effectively and autonomously manage their responsibilities tied to their respective platforms
• Lead performance management activities on behalf of your direct reports
• Establish and lead working rhythms with your direct reports

Qualifications

• Experience leading teams focused on managing content platforms (DAM, CMS, Claims Library)
• Detail-oriented with strong prioritization skills
• Highly effective communicator with outstanding writing and presentation abilities

Basic Qualifications

• Bachelor’s Degree or Military experience
• At least 5 years of experience managing content platforms
• At least 2 years of experience managing people

Preferred Qualifications

• At least 5 years of experience working with cross-functional teams in a matrixed environment, with a track record of effectively working autonomously and navigating ambiguity
• 3+ years in a marketing role
• 3+ years of experience in financial services or another highly regulated industry
• 2+ years of experience evaluating or implementing GenAI, automation, or new technology integrations within a marketing ecosystem

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• Chicago, IL: $161,500 - $184,300
• McLean, VA: $177,700 - $202,800
• New York, NY: $193,800 - $221,200
• Richmond, VA: $161,500 - $184,300
• Riverwoods, IL: $161,500 - $184,300

Salaries for part-time roles will be prorated based on the agreed-upon number of hours. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).