Senior Manager, Community Investment Portfolio - Grant Operations

Overview

Community Impact and Investment works to align business strategy and social impact. We launch holistic approaches to investing in our communities, support the use of Capital One’s volunteer time and talent in increasingly strategic ways, and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of consumer financial health.

Responsibilities

• Strategic creation and delivery of reporting products designed to shape the delivery of CI&I’s Philanthropy Strategy and business commitments
• Designing portfolio monitoring functions that enable leadership decision making
• Deliver always-on process improvements for all grantmaking across CI&I, working closely with relationship management and product teams to automate and deliver great experiences
• Own and enhance process controls to mitigate risk and ensure compliance with enterprise philanthropic giving, data sharing, and payment processing policies
• Oversee the payment distribution process, ensuring compliance with up and downstream enterprise payments controls
• Partner with the Community Reinvestment Act team, Corporate Communications, and other GEA stakeholders to identify data needs for storytelling and build the systems and infrastructure to capture that data and visualize it for multiple use cases
• Modernize and streamline our process to ensure ongoing qualification and regulatory reporting for CRA-eligible grants and CBP reporting
• Recruit, mentor and invest in a team of highly motivated, passionate and detail oriented grant operations associates to:
• Oversee the full grant transaction process from application, to approval, to funding, to reporting
• Input high-quality, vetted data points to ensure accurate reporting
• Act as primary POC for any grantees within the application stage, troubleshooting needs, and facilitating timely and accurate inputs
• Monitor and process all funding transactions, ensuring we are operating in accordance with risk and compliance guidelines
• Support our qualitative narrative and ESG story writers to ensure our grant operations processes provide them the data needed to write impactful stories
• Partner with our CRA strategy team to ensure CRA-eligible grants are qualified for regulatory reporting.

Qualifications

• At least 5 years of experience in process management or project management, or a combination
• At least 1 year of experience in volunteerism, talent engagement, or associate experience
• At least 1 year of experience in people leadership

Preferred Qualifications

• Experience in back office operations (e.g., transaction processing)
• Experience with stakeholder management
• Experience administrating a 3rd Party or vendor-managed system
• Lite product management experience and/or customer experience/success management
• Grant management experience

Promotions

• Coordinator
• Senior Coordinator
• Principal Coordinator
• Associate
• Senior Associate
• Principal Associate
• Manager
• Senior Manager
• Director
• Senior Director
• VP