Senior Manager, Community Investment Portfolio - Grant Operations

Overview

Community Impact and Investment works to align business strategy and social impact. We launch holistic approaches to investing in our communities, support the use of Capital One’s volunteer time and talent in increasingly strategic ways, and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of consumer financial health.

Responsibilities

• Strategic creation and delivery of reporting products designed to shape the delivery of CI&I’s Philanthropy Strategy and business commitments
• Designing portfolio monitoring functions that enable leadership decision making
• Deliver always-on process improvements for all grantmaking across CI&I, working closely with relationship management and product teams to automate and deliver great experiences
• Own and enhance process controls to mitigate risk and ensure compliance with enterprise philanthropic giving, data sharing, and payment processing policies
• Oversee the payment distribution process, ensuring compliance with up and downstream enterprise payments controls
• Partner with the Community Reinvestment Act team, Corporate Communications, and other GEA stakeholders to identify data needs for storytelling and build the systems and infrastructure to capture that data and visualize it for multiple use cases
• Modernize and streamline our process to ensure ongoing qualification and regulatory reporting for CRA-eligible grants and CBP reporting
• Recruit, mentor and invest in a team of highly motivated, passionate and detail oriented grant operations associates to:
• Oversee the full grant transaction process from application, to approval, to funding, to reporting
• Input high-quality, vetted data points to ensure accurate reporting
• Act as primary POC for any grantees within the application stage, troubleshooting needs, and facilitating timely and accurate inputs
• Monitor and process all funding transactions, ensuring we are operating in accordance with risk and compliance guidelines
• Support our qualitative narrative and ESG story writers to ensure our grant operations processes provide them the data needed to write impactful stories
• Partner with our CRA strategy team to ensure CRA-eligible grants are qualified for regulatory reporting.

Qualifications

• At least 5 years of experience in process management or project management, or a combination
• At least 1 year of experience in volunteerism, talent engagement, or associate experience
• At least 1 year of experience in people leadership

Preferred Qualifications

• Experience in back office operations (e.g., transaction processing)
• Experience with stakeholder management
• Experience administrating a 3rd Party or vendor-managed system
• Lite product management experience and/or customer experience/success management
• Grant management experience

Promotion Information

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Contact Information

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com