Senior Manager, Communications

About the role

Envision your career in a place where performing critical regulatory work within the financial industry is as significant as the passionate and talented individuals with whom you work. As Senior Manager, Communications, you'll oversee a team of communicators responsible for collaborating cross-departmentally to translate technical information into high-impact educational programming and communications across different media.

Responsibilities

• Develop and manage communication strategies that promote NFA's educational resources across digital channels, campaigns, and other initiatives.
• Oversee the development and delivery of NFA's Member communications and educational programming including e-mailings, webinars, in-person programs, and web content.
• Lead the development and execution of NFA's investor education and protection communications.
• Drive NFA's social media strategy as it relates to expanding awareness for investor protection resources and educational programs.
• Measure the effectiveness of communication strategies to increase engagement.
• Demonstrate emotional intelligence, professionalism, and adaptability when navigating complex situations and engaging with diverse stakeholders.
• Provide leadership, coaching, and direction to Communications staff while balancing project priorities and workload.
• Manage relationships with internal and external stakeholders, vendors, and consultants.
• Establish strong relationships through active listening and proactive communication, as well as foster collaboration with executive leadership and staff in other departments.
• Assist with media interaction and reputation management.

Requirements

• Bachelor’s degree or equivalent related work experience
• At least 8 years of professional experience
• Expert verbal, written, research, communication, and presentation material skills
• Experience adapting communication style, tone, level of detail, and emphasis across multiple diverse audiences
• Interpersonal skills, with a proven history of creating and sustaining strong relationships with multiple stakeholders
• Executive presence and a demonstrated ability to interact confidently with senior leaders and challenge constructively with discretion
• Ability to partner with subject-matter experts and digest and distill information quickly and effectively
• Excellent writing and editing skills with a demonstrated ability to handle complex issues and nuanced messaging
• Ability to exercise independent judgment and take initiative in an environment with shifting priorities
• Demonstrated organizational, external relations, and analytical skills and experience
• Working familiarity with the derivatives industry, regulation, or financial concepts strongly desired
• Basic to intermediate familiarity with general website concepts including CMS basics, web architecture, content management, search engine optimization, or accessibility a plus

Pay

The salary range for this position is $146,200 to $213,500.

About Us

NFA is purpose-driven. We safeguard the integrity of the derivatives markets, protect investors, and ensure that our Members meet their regulatory obligations. We take pride in our work; maintain a conviction to do the right thing; empower each other; and support our community. Customers and market participants depend on NFA to act with integrity and impartiality as it carries out its mission of safeguarding the markets and protecting investors. Therefore, NFA employees have a responsibility to conduct themselves according to high ethical standards and must abide by NFA's Code of Professional Conduct.