Senior Manager, Communications

About the role

Your opportunity at Schwab is to lead internal communications efforts that support the firm’s Finance and Internal Audit functions. You will work closely with senior business leaders to advance company objectives and drive employee engagement.

Responsibilities

• Advance the goals of our business partners and keep employees informed and engaged.
• Align employees to the company’s strategy and priorities – where Schwab is going, why it matters and how they contribute.
• Shape and amplify leader voices across various forums and with diverse audiences, working proactively with Corporate Affairs colleagues to build connectivity and synergy across internal, external, and social communications activities and approaches.
• Drive results and influence behaviors by helping leaders paint a compelling vision of the future and helping employees navigate through change.
• Partner with team members and business partners to understand audience needs and deliver communications that are clear, relevant, and well-timed.
• Leverage metrics to share meaningful insights with the leaders of these two functions.
• Foster a culture of service, trust, and partnership – both within our team and across the organization.

Requirements

• Ability to confidently engage senior leaders to plan and execute internal communications projects across a variety of channels and formats, including written content, digital platforms, and live events.
• A proven track record for strategic executive and employee communications program development, planning, execution, and measurement.
• Outstanding communications skills including listening, interpretation, writing, and strong judgment about when, how, what, and to whom to communicate.
• Capacity to distill complex issues and information into simple, digestible, and actionable messages for audiences of diverse roles and levels, using a variety of communications channels.
• Project management skills that can define success criteria, identify project risks and opportunities, bring in and partner with core stakeholders, and effectively manage scope, timelines, and details.
• A genuine interest in AI and emerging tools, and a willingness to experiment with how they can improve the way we work (some familiarity with AI usage preferred).
• Data analysis and interpretation experience.
• Ability to stay organized, manage multiple priorities with care and attention to detail, and follow through on commitments.
• Proficiency with anticipating and acting upon challenges and opportunities that may not be immediately apparent in a situation.
• Flexibility and adaptability in a fast-paced environment where priorities can shift.
• Bachelor’s degree and 10+ years of experience in communications.
• A plus but not required: Experience in financial services or a related industry, or support of finance or audit function.

Qualifications

• Excellent personal presence and ability to provide proactive and strategic counsel to senior leaders.
• A collaborative, team-first approach – you work well with others and actively contribute to a positive team dynamic.
• Prominent success building and managing relationships with leaders and business partners in a matrixed environment.
• A inventive, curious mindset that challenges the status quo and helps further strengthen the team – you ask good questions, look for better ways to do things, and offer fresh perspectives and creative approaches.

Skills

• Ability to confidently engage senior leaders to plan and execute internal communications projects across a variety of channels and formats, including written content, digital platforms, and live events.
• A proven track record for strategic executive and employee communications program development, planning, execution, and measurement.
• Outstanding communications skills including listening, interpretation, writing, and strong judgment about when, how, what, and to whom to communicate.
• Capacity to distill complex issues and information into simple, digestible, and actionable messages for audiences of diverse roles and levels, using a variety of communications channels.
• Project management skills that can define success criteria, identify project risks and opportunities, bring in and partner with core stakeholders, and effectively manage scope, timelines, and details.
• A genuine interest in AI and emerging tools, and a willingness to experiment with how they can improve the way we work (some familiarity with AI usage preferred).
• Data analysis and interpretation experience.
• Ability to stay organized, manage multiple priorities with care and attention to detail, and follow through on commitments.
• Proficiency with anticipating and acting upon challenges and opportunities that may not be immediately apparent in a situation.
• Flexibility and adaptability in a fast-paced environment where priorities can shift.
• Bachelor’s degree and 10+ years of experience in communications.
• A plus but not required: Experience in financial services or a related industry, or support of finance or audit function.

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance