Senior Manager, Commercialization (Specialty Care)

Responsibilities

Operational Excellence
Oversee daily COE programs operations to ensure seamless execution and compliance with customer or partner obligations.
Develop and delegate standard operating procedures based on program needs; delivering an excellent member experience.
Monitor member participation including confirming eligibility status and appropriateness for enrollment.
Identify, investigate and resolve issues and seek out best practices to implement for continuous improvement.
Own iterative monitoring systems and dashboards for utilization, engagement, and quality to drive performance against targets/KPIs.
Create qualitative and quantitative reporting mechanisms to facilitate actionable process improvement and stakeholder reporting.
Manage day-to-day relationship with departmental interdisciplinary teams.
Manage program budget including tracking of expenses and revenue.

Program Optimization & Improvement
Identify, develop, and implement service, technology, and process improvements to make the member’s journey seamless.
Gather and analyze member and customer feedback to inform the Product and Customers teams.
Incorporate customer feedback into day-to-day operations and governance process.

Customer/Partner Management
Support Operations Lead in managing customer and partner questions and concerns.
Support the Customers team in strategy development and customer sales.
Troubleshoot and provide timely responses to issues raised by customer and partners.
Participate in meetings with customers and partners.

Qualifications

• Education
  Bachelors Degree; MBA or MHA preferred
• Experience
  Minimum of 4 years of professional experience in the health care industry.
  Experience at leading management consulting firm(s) and/or payer(s) preferred.
  Experience developing market research and business cases for new strategies or products.
  Expertise in using Microsoft Excel required.
  Strong communication and presentation skills.
• Other Qualities
  Detail-oriented and highly organized who takes pride in delivering only a high-quality work product.
  Self-motivated team player
  Passionate about improving health care to optimize care quality and service while achieving affordability.

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $115494.00 - $160000.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need.

About

We are looking for talented professionals that are passionate about developing a true system of care that can create market-leading value for our customers, members, and patients and:
Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
Work productively amidst ambiguity
Thrive in fast-paced work environments
Seek to improve the status quo