Senior Manager, Commercial Servicing/Underwriting Team (P&C)

Job Purpose

This position is responsible for leading a P&C Commercial Service Team and ensuring that the team is meeting or exceeding its key servicing objectives, demonstrating core customer service competencies and supporting the group strategic objectives.

Job Responsibilities

• Responsible for directing team members, including coaching and motivating.
• Provide technical service and underwriting guidance to members of service team, including approving activities that are outside the authority of the service team.
• Work closely with staff to provide coordinated support to customers and field staff.
• Service policies up to a pre-determined amount if needed.

Career Development/Performance & Dialogue

• Set goals and standards of performance for team members which are linked to business goals;
• Use appropriate measurement methods to monitor progress;
• Take suitable accountability for successful completion of assignments or tasks;
• Provide on-going dialogue to team about their performance;
• Coaches and helps establish individual development and career plans;
• Collaborates with Learning Consultant on career development opportunities.

Issue Resolution

• Investigates and resolves issues as required – whether customer issues, team issues or departmental issues.

Business Continuous Improvement

• Maintains in-depth knowledge of TruStage and products.
• Participates in special projects as directed by leadership.
• Identifies and approves recommendations for process changes to improve customer experience.
• Provides guidance and direction regarding issues that require exceptions to the normal process procedures.
• Coordinates with other departments (Claims, Product Administration, Product, and Sales) to ensure that performance targets are met and provide assistance as needed.

Communication

• Informs team leaders and members of changes, potential changes and other pertinent information affecting the departmental areas.
• Plans, coordinates and conducts meetings to discuss operational procedures.
• Supports the dissemination of TruStage corporate-wide and Center-specific communications on-site.
• Promotes and maintains a positive, professional image of TruStage.

Job Requirements

• List of general education, background and experience, knowledge, skills, and abilities typically required to effectively perform the responsibilities of the job.
• Also include any required licenses and/or designations.
• Bachelor's degree in Business, Insurance or equivalent work experience.
• Applicable Underwriting professional designations are highly desirable.
• 7+ years of relevant experience.
• 4-6 years prior experience directly and indirectly leading medium sized teams.
• Demonstrated ability to effectively develop, manage and execute plans.
• Demonstrated effective communication, interpersonal and demonstrated team-building and coaching skills, proven teamwork and collaboration.
• Demonstrated analytical and problem-solving skills; ability to apply sound judgment and make effective decisions.
• Prior experience with project management methodology strongly preferred.
• Strong ability to communicate at all levels with clarity and precision, both written and verbal.
• Adequate technical/computer skills, including MS Word, Excel, PowerPoint, Share Point, etc.
• Strong preference for 5+ years of Commercial P&C experience.

Benefits

• Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.
• Base Salary Range $121,500.00 - $182,300.00
• In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.
• Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few.
• We also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.