Senior Manager - Collections & Recovery
About the role
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures.
Responsibilities
- Supports coaching and training initiatives
- Conducts quality audits
- Manages vendor relationships
- Advises customers on payment strategies and products
- Fulfills sales and service activities
- Monitors and analyzes account performance
- Addresses escalated customer requests and transactions
- Develops and implements loss mitigation strategies
- Provides advice and guidance to business groups
- Reviews and analyzes data to determine collection probabilities
- Develops and executes short-term tactics and plans
- Led change management programs
- Designs, implements, and manages business processes
- Develops and maintains awareness of industry trends and best practices
- Maintains confidentiality of customer and Bank information
- Supports continuous improvement initiatives
- Supports senior leaders and stakeholders
Qualifications
- Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
- Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards
- Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Expert
- Knowledge of BMO products and services - Expert
- Knowledge of competitive marketplace and trends in product offerings - In-depth
- Negotiation skills – In-depth
- Seasoned professional with a combination of education, experience and industry knowledge
- Verbal & written communication skills - In-depth / Expert
- Analytical and problem solving skills - In-depth / Expert
- Influence skills - In-depth / Expert
- Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert
- Data driven decision making - In-depth / Expert
Benefits
Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Pay
$102,000.00 - $190,000.00