Senior Manager, Cloud Operations

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization collaborating with global health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. USP values inclusive scientific collaboration and fosters an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our commitment to broad participation in scientific leadership for stronger global health outcomes.

About the role

The Cloud Operations Senior Manager is responsible for the strategy, reliability, performance, and continuous optimization of AWS cloud services, data platforms, ETL workloads, and Acquia/Drupal environments supporting enterprise and customer-facing applications. This role ensures cloud and platform solutions are architected to meet business needs while maintaining security, scalability, resilience, compliance, and cost efficiency. The position leads operational delivery and service management practices, driving platform stability, automation, monitoring, incident response, and continuous improvement across critical technology services.

Responsibilities

• Lead AWS Cloud Operations – Own the availability, performance, security, scalability, resilience, capacity management, and operational health of AWS cloud services and platforms.
• Provide Cloud Architecture Leadership – Guide AWS platform and solution architecture decisions to ensure alignment with business requirements, enterprise standards, security policies, supportability, and cost-effectiveness.
• Manage Data Platforms & ETL Reliability – Oversee AWS data platforms, ETL/ELT pipelines, and analytics workloads to ensure reliable, secure, and high-performing data processing services.
• Oversee Acquia & Drupal Platform Operations – Ensure stability, performance, security, and operational readiness of Acquia-hosted Drupal applications supporting enterprise and customer-facing services.
• Drive Reliability, Monitoring & Incident Management – Establish observability, monitoring, alerting, and incident response practices while leading root-cause analysis and continuous service improvement initiatives.
• Advance Automation & DevOps Practices – Champion Infrastructure-as-Code, CI/CD, automation, and operational efficiency initiatives to improve deployment reliability and reduce manual effort.
• Ensure Security, Governance & Compliance – Partner with cybersecurity and architecture teams to enforce cloud security controls, governance standards, audit readiness, risk management, and regulatory compliance.
• Optimize Cloud Financial Management – Drive AWS cost transparency, governance, forecasting, resource optimization, and financial accountability while balancing performance, reliability, and business value.
• Lead Service Management & Operational Excellence – Establish ITIL-aligned service management practices, maintain operational documentation, and continuously improve processes, service maturity, and user experience.
• Develop High-Performing Teams & Partnerships – Lead cloud and platform operations teams, foster technical growth and accountability, and build strong partnerships with business stakeholders, architects, developers, vendors, and support organizations to deliver measurable business outcomes.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent combination of education and experience.
• 5+ years of experience in cloud, infrastructure, application operations, data platform operations, or related IT operations roles.
• 2+ years of experience leading, supervising, or mentoring technical teams.

Skills

• AWS Cloud Operations Expertise – Deep experience managing AWS production environments, including compute, storage, networking, databases, security, monitoring, capacity planning, resiliency, backup/recovery, and cost optimization.
• Cloud Architecture & Solution Design – Ability to evaluate business and technical requirements and recommend scalable, secure, resilient, supportable, and cost-effective AWS architectures aligned with enterprise standards.
• AWS Data Platforms & ETL Operations – Strong knowledge of AWS data services, ETL/ELT pipelines, workflow orchestration, data warehouse operations, and data platform reliability, performance, and governance.
• Cloud Security & Compliance – Experience implementing AWS security best practices including IAM, encryption, network security, logging, access governance, secure configuration management, and compliance controls.
• Infrastructure-as-Code & Automation – Hands-on experience with Terraform, CloudFormation, scripting, and automation technologies to improve consistency, efficiency, and operational scalability.
• DevOps & CI/CD Practices – Knowledge of DevOps methodologies, CI/CD pipelines, release automation, source control, and deployment processes that improve software delivery and operational readiness.
• Monitoring, Observability & Troubleshooting – Expertise with CloudWatch, including performance analysis, alerting, dashboards, and root-cause investigation.
• Acquia & Drupal Platform Support – Experience supporting Acquia Cloud and Drupal-based platforms, including web performance, security patching, release coordination, troubleshooting, caching, and CDN integration.
• IT Service Management & Operational Excellence – Strong understanding of ITIL processes including Incident, Problem, Change, Request, and Knowledge Management, with experience using ServiceNow or similar ITSM platforms.
• Cross-Functional Partnership & Technical Leadership – Ability to collaborate effectively with architects, developers, data engineers, security teams, vendors, and business stakeholders to deliver reliable, secure, and well-architected cloud services.

Supervisory Responsibilities

Yes, the Senior Manager will oversee:

• 3 full-time US-based AWS Engineers
• 1 Drupal Developer/Acquia Operations Engineer
• 1 AWS Engineer Contractor (located in India)

Benefits

USP provides benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, your personal and financial well-being is supported.

Pay

Base Salary Range: USD $139,453.00 – $198,720.00 annually. Target Annual Bonus: varies based on role level. Individual compensation packages are based on factors unique to each candidate’s skill set, experience, qualifications, and other job-related reasons.