Senior Cloud Operations Manager

About the role

ServiceMax is the global leader in Service Execution Management, offering cloud-based software that improves the productivity of complex, equipment-centric service execution. Enterprise companies across the globe rely on ServiceMax’s cloud-based software platform to keep critical equipment—from MRI machines to gym equipment—running every day.

As a Senior Cloud Operations Manager, you will lead a team of engineers responsible for designing, building, and operating secure, scalable cloud infrastructure for ServiceMax commercial and FedRAMP product areas. This is a hybrid role based in San Ramon, CA.

Responsibilities

• Lead a team of engineers responsible for designing, building, and operating secure, scalable cloud infrastructure for ServiceMax commercial and FedRAMP product areas
• Partner with Cyber Security and compliance leaders to implement security standards (including FedRAMP controls) and drive effective incident response
• Continuously improve operational processes, tooling, and on-call practices to increase team efficiency and sustainability
• Coach and mentor engineers, set clear expectations, and foster a collaborative and inclusive team culture
• Drive infrastructure-as-code standards and self-service automation (e.g., Terraform/Ansible) to improve consistency, auditability, and delivery speed
• Own capacity planning, performance tuning, and cloud cost optimization (FinOps) for production workloads
• Partner with Engineering to improve deployment and change management practices (CI/CD, release readiness, rollback strategies) to reduce operational risk
• Work cross-functionally with Product, Engineering, Support, and Customer Success to prioritize reliability work and align on operational roadmaps
• Evaluate and adopt AI-assisted operations to improve signal-to-noise, accelerate incident triage, and identify recurring issues through intelligent analysis

Requirements

• Strong understanding of cloud infrastructure, cloud security, and production operations on AWS
• 7+ years of direct, hands-on experience operating cloud production environments
• 3+ years of production experience with container technologies such as Docker and Kubernetes
• 3+ years of hands-on experience building cloud automation using Terraform and Ansible
• In-depth experience with Unix/Linux operating systems and shell scripting
• Strong understanding of building and operating DevOps pipelines (CI/CD)
• Experience leveraging AI/ML to improve TechOps outcomes (e.g., anomaly detection, alert noise reduction, incident triage, and predictive capacity planning)
• Strong communication skills and high emotional intelligence
• Strong sense of ownership, urgency, and accountability
• Ability to mentor, lead, and inspire others
• US Citizenship
• Ability to commute to San Ramon office 2-3 days a week

Nice to Have

• AWS Certified Solution Architect Professional
• AWS Certified DevOps Engineer Professional
• AWS Certified Developer Professional

Benefits

• Highly competitive wellness benefits including Medical, Dental, Vision, and Life insurance
• Flexible Spending Benefits
• Flexible Time Off
• 401(k) Retirement Savings Program with an employer match
• Commuter Benefits
• Professional development and training opportunities
• Employee Share Purchase Program (ESPP) allowing for the purchase of discounted PTC stock
• Performance-based bonus eligibility
• Equity programs for certain roles
• Tuition reimbursement
• Paid time off and sick leave
• Disability coverage
• Generous commuter subsidy for office-assigned employees

Pay

The anticipated annual salary range for this position is $175,000 - $210,000. Actual compensation may vary based on skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus and participation in equity programs.