Senior Manager, Cloud & Infrastructure Platforms

Role Summary

Senior Manager, Cloud & Infrastructure Platforms is responsible for the strategy, delivery, and operations of the organization’s cloud and core infrastructure platforms.

Responsibilities

• Platform Strategy & Ownership (Cloud, Core Infrastructure & Microsoft Platforms)
• Define and own the cloud and infrastructure platform strategy aligned with business and technology objectives.
• Define and maintain a multi-cloud platform strategy and decision framework across Azure, AWS, and relevant hybrid/third-party platforms, including guidance for workload placement, architecture patterns, security guardrails, operational supportability, and cost trade-offs.
• Own Azure platform foundations end-to-end, including standards, configuration baselines, and platform roadmap.
• Own Microsoft tenant/platform engineering and governance, including Microsoft 365 platform services (e.g., SharePoint Online service health and governance) and Entra ID (identity platform), ensuring secure, scalable, and well-governed operation.
• Provide oversight and governance across other cloud environments (e.g., AWS) to ensure consistency and reuse where appropriate.
• Own and manage strategic vendor and partner relationships, including TierPoint, Rackspace and Azure partners, through defined outcomes and SLAs; ensure internal strategy drives partner execution (vs. partner-defined roadmaps).
• Provide direct Azure and AWS platform leadership, not only partner/vendor oversight, including Azure and AWS account structure, identity/IAM patterns, network connectivity, security baseline, observability, backup/DR posture, and platform roadmap.
• Reliability & Operational Excellence
• Own service health, availability, and operational performance across cloud, infrastructure, and Microsoft platforms.
• Establish and enforce strong incident, problem, and change management discipline.
• Act as Tier-3 escalation owner for complex platform incidents, including identity and collaboration service outages.
• Ensure high-quality documentation, runbooks, and operational procedures are created, maintained, and used.
• Define, measure, and continuously improve SLAs, SLOs, and operational metrics.
• Microsoft 365, Identity & Collaboration Platforms
• Provide platform-level ownership and governance for Microsoft 365 services, including SharePoint Online and related collaboration workloads.
• Own identity platform strategy and operations using Entra ID, including authentication, authorization, conditional access, and lifecycle management.
• Partner with Security and Workplace/End-User teams to ensure secure configuration, policy enforcement, and consistent user experience.
• Establish standards and guardrails for M365 integrations with cloud-native and SaaS applications.
• Own and provide interoperability support for Microsoft resources and services to AI Studio and Data Engineering.
• Modernization & Continuous Improvement
• Own and publish a visible, quarterly platform roadmap aligned to business priorities.
• Drive infrastructure and platform modernization, including cloud-native adoption and legacy platform rationalization.
• Lead automation, standardization, and self-service initiatives using Infrastructure as Code and platform tooling.
• Drive technology debt reduction, including deprecations, consolidation, and platform simplification across all cloud platforms.
• Cloud Cost Optimization (Azure & AWS)
• Own cloud financial management and lead a repeatable cost optimization operating model, including a monthly cadence, a ranked optimization backlog, and validated savings reporting.
• Execute Azure-first optimizations, starting with storage lifecycle/tiering and retention/archiving posture, followed by steady-state compute commitments; mirror proven patterns into AWS where applicable.
• Partner closely with Data Engineering and AI Studio to optimize shared, analytics, and AI-driven workloads.
• Establish cost transparency, forecasting, and accountability across platform services.
• Establish and enforce lifecycle management standards for high-cost storage patterns (e.g., collaboration/content storage and cloud object storage), including tiering, retention, and archival mechanisms.
• Security, Policy & Compliance
• Partner closely with IT Security to define and enforce security and policy guardrails.
• Embed security-by-design across cloud platforms, identity, collaboration services, and network controls.
• Ensure compliance with regulatory, audit, and risk requirements across infrastructure and M365 platforms.
• Support audits, risk assessments, and remediation activities.
• Leadership, Collaboration & Enablement
• Lead, mentor, and grow a high-performing team of cloud, infrastructure, and platform engineers.
• Act as a senior technical leader and trusted advisor to architecture, application, data, workplace, and security teams.
• Enable development and collaboration teams through well-designed platforms, clear standards, and self-service capabilities.
• Communicate platform strategy, risks, performance, and progress to senior stakeholders.
• Maintain a visible, outcome-based operating cadence (weekly priorities, monthly platform scorecard, quarterly roadmap) with clear throughput, ownership, and stakeholder reporting, with artifacts in Asana or Jira (and ServiceNOW for tickets support).
• Partner with Data Engineering, AI Studio, Enterprise Architecture, and application teams to define secure, scalable, cost-aware cloud patterns for analytics, AI, integration, and application workloads across Azure, AWS, and related platforms.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 8–12+ years of experience in cloud, infrastructure, identity, or platform engineering.
• 3–5+ years of experience leading technical teams.
• Deep experience with Microsoft Azure, Microsoft 365, and Entra ID.
• Working knowledge of AWS and hybrid environments.
• Strong fundamentals across networking, compute, storage, identity, and security.
• Hands-on experience with: Infrastructure as Code (Terraform, ARM/Bicep Automation and CI/CD pipelines Monitoring, logging, and observability platforms Architecting and operating AWS enterprise environments, including IAM, networking/VPC design, compute/storage services, monitoring/logging, security controls, and cost optimization.
• Demonstrated experience leading multi-cloud or hybrid-cloud platform strategy, including workload placement decisions, cloud governance, landing zones/account structures, identity integration, network connectivity, and operational standards.
• Proven experience operating highly available, enterprise-scale platforms.
• Strong sense of ownership and accountability.
• Strategic mindset with disciplined execution.
• Data-driven and focused on continuous improvement.
• Excellent communication and stakeholder management skills.
• Calm and decisive during incidents or high-pressure situations.

Preferred Qualifications

• Experience with multi-cloud and hybrid cloud architectures.
• Kubernetes and container orchestration platforms (AKS/EKS).
• Familiarity with DevOps and/or SRE operating models.
• Azure, M365, or identity-related certifications.
• Experience in regulated or large-scale enterprise environments.