Senior Manager-Client Management
About the role
The Senior Manager, Client Management serves as the strategic relationship leader for a portfolio of key merchant partners, responsible for deepening client engagement, delivering business value, and driving sustainable growth. Acting as a trusted advisor, the role leverages industry expertise, payments knowledge, and commercial insight to help clients navigate business challenges, uncover opportunities, and realize the full value of partnering with American Express. Through strong executive relationships, consultative problem-solving, and cross-functional leadership, the Senior Manager translates client needs into impactful solutions, advocates for the voice of the customer, and drives outcomes that enhance client success, strengthen long-term partnerships, and support American Express growth objectives. Candidates are expected to reside within a reasonable commuting distance (typically 25-35 miles) of Dallas, TX.
Responsibilities
- Strategic Portfolio Management: Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for overall partnership health and growth. Develop and execute account strategies aligned to client objectives and American Express priorities. Maintain a deep understanding of each client's business model, operating environment, growth initiatives, and industry trends.
- Executive Relationship Leadership: Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams. Exp