Senior Manager, Client Growth & Success

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Client Growth & Success based in United States. This is a strategic client leadership role focused on the success, growth, and retention of a portfolio of employer clients. You will manage approximately 5–10 strategic accounts and serve as a trusted advisor to benefits leaders, consultants, and health plan partners. The role combines relationship management, healthcare expertise, data-driven consulting, and commercial ownership. You will drive program adoption, engagement, renewals, and expansion while helping clients achieve measurable outcomes. Working across implementation, clinical, product, engineering, marketing, and operations teams, you will turn client needs into coordinated solutions. The ideal environment is fast-paced and collaborative, requiring strong ownership, organization, resourcefulness, and the ability to influence without direct authority. This opportunity offers meaningful impact within a rapidly growing digital health environment focused on improving metabolic health and member outcomes.

Responsibilities

• Build and maintain trusted strategic relationships with employer clients, benefits leaders, consultants, and health plan partners.
• Develop deep expertise in healthcare programs, clinical operations, implementation processes, member marketing, and health plan delivery models to provide informed client guidance.
• Navigate complex employer and health plan stakeholder environments to drive engagement, satisfaction, performance, retention, and overall client success.
• Analyze program engagement and outcomes data to develop actionable recommendations that improve performance and member experience.
• Prepare and deliver tailored client reporting, performance discussions, and business reviews aligned with each organization’s strategic priorities.
• Monitor client health proactively and identify risks to engagement, satisfaction, performance, and retention before they escalate.
• Develop and execute strategies that increase program awareness, adoption, and member engagement across the client portfolio.
• Partner with marketing teams on promotional campaigns, client events, webinars, open enrollment activities, benefit fairs, and other engagement initiatives.
• Identify successful client strategies and help scale effective practices across the broader portfolio.
• Own the renewal lifecycle, ensuring proactive planning, strong positioning, and successful renewals.
• Develop a detailed understanding of each client’s benefits strategy, priorities, and decision-making process to identify expansion opportunities.
• Identify opportunities to expand programs across additional eligible populations and solutions while delivering