Senior Manager, Claims Analytics & Decision Support (Auto Finance)

Role Purpose

The Senior Manager, Claims Analytics & Decision Support serves as a strategic finance partner to Claims leadership, translating financial and operational data into clear, actionable insights that support loss cost management, operational efficiency, and profitable growth. This role sits at the intersection of Finance and Claims, with a primary focus on claims performance drivers, tradeoff analysis, and forward-looking decision support.

Key Responsibilities

• Own financial analysis and decision support for the Auto Claims organization: Loss cost, severity, and frequency trends
  Claims expense and operational cost dynamics
  Claim handling efficiency and productivity metrics

• Partner Closely With Claims Leaders To Evaluate performance drivers and emerging trends
  Quantify tradeoffs between claim outcomes, cost, cycle time, and customer experience
  Support data-backed decisions related to staffing, process changes, and operational Analytics & Insight Generation

• Develop And Maintain Claims-focused Analytics, Including Loss cost and expense outlooks
  Seruity and frequency trend analysis
  Sensitivity analyses tied to claim mix, operational changes, or external cost pressures

• Move beyond reporting to deliver insight-led storytelling that connects financial outcomes to claims operations and decision levers

• Design and operationalize new analytical tools and models to support claims decision-making at scale

• Identify opportunities to improve analytical frameworks, data usability, and insight timeliness across Claims

• Senior Leader & Stakeholder Partnership Serve As a Trusted Thought Partner To Claims senior leadership
  Claims operations and support teams
  Cross-functional partners (e.g., Product, Underwriting, Actuarial)

• Support financial and business readouts by distilling complex analyses into clear, decision-ready narratives

• Anticipate questions and proactively surface risks and opportunities related to claims performance

• Process Improvement & Capability Building Enhance consistency and rigor across finance’s claims analytics through:

  • Standardized metrics, templates, and decision frameworks
  • Improved documentation and repeatability of analyses
  • Contribute to the evolution of FP&A toward a high-impact advisory, forward-looking model
  • Collaborate with peers to share best practices and elevate analytics maturity across the Auto CFO organization

• People Leadership & Development Lead, mentor, and develop team members supporting claims analytics

• Set clear expectations around analytical quality, business partnership, and ownership

• Build bench strength by coaching team members toward broader understanding of the business, economics, and trade-offs between decisions

Basic Qualifications

• Bachelor’s degree in Finance or related field (MBA and/or CPA preferred).
• 5+ years in FP&A, Finance, Accounting, and the insurance industry, including work with financial forecasting, data modeling or data science.
• Must have experience working in P&C insurance, specifically with claims strategy.
• Strong Microsoft Office skills (Word, Excel, PowerPoint, Visio, VBA).
• PowerBI experience preferred.
• Excellent communication, collaboration, and problem-solving skills.
• Strong business acumen and proven track record demonstrating ability to deeply understand the needs of the business stakeholders.
• Strong analytical and quantitative skills with the ability to use data and metrics to justify assumptions and develop business cases.
• Agility to manage changing expectations and priorities.
• Previous experience as a people leader preferred.

Location

This position is a hybrid role. It is required to be on-site 3 days per week, at one of the following office locations: Chicago, IL Bethesda, MD

Annual Salary

$130,175.00 - $212,175.00

The GEICO Pledge

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

Equal Employment Opportunity

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.