Senior Manager, Chief of Staff

Overview

The Enterprise Data team is dedicated to maximizing the value of our data ecosystem, enabling real-time, intelligent experiences built upon a scalable and future-proof foundation. We are a highly collaborative, cross-functional organization. Our work involves harmonizing product, technology, design, risk, and other key partners to forge a modern data ecosystem.

As the Senior Manager, Chief of Staff in the Enterprise Data product organization you will lead critical business, operational and associate experience initiatives, directly contributing to the success of the broader Enterprise Data Organization.

• Understand the organization’s strategy and vision, and establish routines and mechanisms to drive and track priorities and goals
• Own and evolve the strategic Associate Experience roadmap for the eData organization, aligning cultural initiatives with overarching business goals
• Support the communications and event strategy providing context to the team and key partners, helping with building presentations and crafting the messaging
• Aid the leadership team with strategic planning including financial and resource planning in collaboration with key partners, including Finance, and HR
• Develop context to identify and surface needs and risks across initiatives, partner relationships, and org health (engagement, morale) before they escalate
• Lead high impact special projects critical to the organization priorities, emerging strategic intent or addressing key operational gaps

The Successful Candidate will be:

• A source of positive energy, inspiration, and motivation for the organization
• A self-confident self-starter and strategic thinker
• Able to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the strategic agenda
• An experienced operator, capable of decomposing a vision into goals and goals into execution plans
• A multi-tasker, able to handle multiple priorities in parallel, and extremely well organized
• Excellent communication, both written and verbal for executive audiences with the ability to effectively build out data-backed narratives
• Excellent problem solving and influencing skills, including the ability to cut through noise and discern where the leverage is
• Strong project and program management skills
• Strong analytical rigor and the ability to effectively leverage AI and/or new tools to streamline and automate manual processes or workflows
• Demonstrated ability to adapt to changing demands and situations

Basic Qualifications

• Bachelor's Degree or Military Experience
• At least 5 years of experience in staff management and training
• At least 5 years of experience in budget management
• At least 7 years of experience in organizational development and performance
• At least 7 years of experience in project or process management

Preferred Qualifications

• Bachelor's Degree in Business, Finance or Organizational Development
• 10+ years of experience in Project or Process management
• Experience managing visible projects which require the ability to manage interdisciplinary team members, remove obstacles and influence appropriately
• 8+ years of experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports
• 8+ years of experience in Staff management and training
• 8+ years of experience in Organizational development and performance

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).