Senior Manager, Chapter Program

About the role

The Senior Manager, Chapter Program owns the relationship between Pavilion HQ and its global network of local Chapters. This role sets and continuously improves the standards, playbooks, and operating model for what a great Pavilion Chapter looks like, manages the portfolio of Chapters, and ensures the field feels close to HQ.

What You'll Do

• Own the Chapter Program end-to-end
• Set and continuously improve the standards, playbooks, and operating model for what a great Pavilion Chapter looks like
• Manage the portfolio of 70+ active Chapters
• Identify which Chapters need investment, restructuring, or where Pavilion should open or sunset based on member density and engagement
• Own the Chapter Head compensation framework and partner with Finance on its application
• Lead and develop the Ambassador Programs Associate
• Recruit, onboard, and enable Chapter Heads
• Develop and maintain the Chapter Head enablement library
• Keep the field close to HQ
• Design and run the Chapter Head communications cadence
• Serve as the primary HQ point of contact for Chapter Heads
• Partner across the company

Required Qualifications

• 5–8 years of progressive experience in community program management, membership operations, field programs, or a related discipline
• Direct experience running a community or membership program at scale, ideally one with a paid membership component, a recurring event calendar, and clear retention or engagement outcomes you were measured against
• Field program experience strongly preferred: experience working with a distributed network of community leaders, brand ambassadors, franchisees, regional hosts, or contractors who are not your employees but whose performance you are responsible for
• Strong operational instincts: comfortable using AI and other technology tools to build dashboards, define KPIs, and use data to make program decisions rather than relying on anecdote

Preferred Qualifications

• Experience in professional membership organizations, B2B communities, or executive networks (e.g., Pavilion-adjacent peers like Chief, Hampton, YPO, EO, Vistage, Alliance for Talent Development, AICPA chapters)
• Familiarity with the tools we use—Slack, HubSpot, Hivebrite, Asana, Google Workspace—or comparable community/CRM platforms
• Experience designing or running in-person events at scale, especially dinner-based or salon-style formats

Key Competencies

• Field Empathy: Think about a program from the perspective of the people executing it in the field
• Operational Discipline: Build repeatable systems, document what works, and make it easy for the next person to do the job
• Leading Through Influence: Inspire, coach, and hold accountable people who don't report to you, earning trust quickly with senior operators

Why Join Pavilion

• Part of a mission-driven organization that prioritizes the professional growth and success of its members above all
• Work directly with some of the brightest GTM operators and executives in the industry
• Enjoy the flexibility of a fully remote role, with a distributed team that values autonomy, trust, and outcomes over face time
• Own a clearly-scoped, business-critical program with a direct line to senior leadership and visible impact on the company's most important metric: retention