Senior Manager, Business Operations

TNTP brings research, policy, and consulting together to reimagine America’s public education system. Working collaboratively, we dig into educators’ toughest challenges and provide actionable solutions grounded in evidence. This work takes place in schools and districts across the country, and our national position allows us to spot trends, collect and analyze data, and advocate for policy changes that drive impact at scale. Our goal is to empower every student, breaking free from the constraints of poverty and race, fostering innovation, and driving growth. We collaborate across sectors and with school systems to ensure the 3.5 million young people who graduate high school every year have pathways to economic and social mobility.

The Strategy and Business Transformation division ensures the long-term health of our organization. We partner across divisions to enable TNTP to sustainably scale its impact in line with its strategic plan, focusing on cross-functional operational, strategic, and financial considerations. Within this division, the Business Operations team provides strategic advising, analysis, and thought leadership on TNTP’s revenue and sales pipeline in service of business and impact goals.

Responsibilities

• Develop and collaborate with a manager to implement business operations processes that support TNTP’s fee-for-service and grant-funded work, ensuring accuracy, timeliness, and data integrity across systems.
• Conduct landscape research and analysis to support creation and implementation of business development strategies and resources.
• Provide direct strategic support to TNTP partners in developing proposal, RFP, and grant budgets and associated narratives.
• Maintain accurate sales pipeline data in Salesforce by ensuring leads and opportunities are updated with complete and accurate financial and activity data.
• Act as a strategic thought partner in analyzing performance toward KPIs for a portfolio of projects.
• Lead a portion of quarterly forecasting cycles, including analyzing budget to actuals and project performance milestones, facilitating forecast calls, and advising partners on adjustments.
• Apply tools (e.g., ASC 606 logic) to review revenue recognition for complex/multi-year opportunities.
• Create and maintain processes for tracking deliverables and milestone-based contracts, providing documentation to enable invoicing against milestones.
• Lead grant launch processes, including facilitating kickoff calls, ensuring operational readiness, determining special handling requirements, and ensuring setup supports accurate and allowable revenue recognition.
• Analyze grant spending, identifying budget to actuals variances and advising partners to address risks.
• Drive continuous improvement in operational processes, identifying inefficiencies and implementing scalable solutions.
• Provide project-level ad hoc analysis or challenge resolution support.
• Provide region or division-level business development reporting as requested.

Requirements

• 4-5 years of business operations experience—experience managing a project and revenue portfolio strongly preferred.
• Experience with business development processes such as proposal budget development and sales portfolio analysis.
• Strong command of business operations best practices and the ability to adapt that knowledge to fit unique organizational contexts.
• Evidence of strong cross-team collaboration skills, the ability to manage up, and executing deliverables through working with multiple stakeholder relationships.
• Excellent written communication skills with a demonstrated track record of communicating effectively with diverse audiences.
• Experience using CRMs to track lead and opportunity progression and activity; Salesforce experience strongly preferred.

Skills

• Motivates and Influences through Relationships: Navigates complexity to collaborate with diverse colleagues of all levels, motivating people to action. Builds collaborative relationships and establishes trust to become an advisor and resource across internal stakeholders. Authentically collaborates to build investment in business operations strategy, invites and respects diverse perspectives, and maintains long-term relationships.
• Business Operations Strategist: Applies experiences, observations, and trends to support greater business operations strategy, inform team direction, and shape regional/division/national strategy. Understands funder points of view and priorities to skillfully position proposals and presentations, anticipating questions and articulating TNTP’s work and impact, especially in written communications.
• Thorough and Accurate: Proficient with Excel, calculations, and budgets. Demonstrates strong project management and organizational skills to manage multiple priorities with attention to detail.
• Problem Solving: Assesses the big picture, analyzes root causes, and defines new ways forward. Critically assesses challenges, leverages resources, and proposes creative, effective solutions.
• Cross-Cultural Agility: Leverages authentic self-reflection, self-awareness, and high emotional IQ to support a culture of diversity, equity, and inclusion internally and to position TNTP’s business development efforts and communications with a commitment to lifting the experiences of the students and families we serve.
• Strategic Prioritization: Manages complex, high-stakes projects with multiple stakeholders and tight timelines, including events. Effectively adjusts priorities to meet a fast-paced and sometimes ambiguous environment. Navigates inherent uncertainty in creating and implementing new strategies and systems, and is comfortable proactively managing up when priorities shift.

Pay

The salary range for this position is $79,089.00 - $118,634.00. New hires can typically expect a starting salary between the range minimum and the salary range midpoint ($79,089.00 - $98,861.50), in alignment with experience, qualifications, and our commitment to equity in compensation.

Benefits

TNTP offers a compelling overall Total Rewards package, including competitive mid-market salaries, generous PTO, and comprehensive benefits with a range of plans and programs designed to support the physical, mental, and financial wellness of employees and their dependents. The organization is closed the last two weeks of December.