Senior Manager- Business Analysis

PANTHERx is the nation’s largest rare disease pharmacy, prioritizing the patient experience in all aspects of our work. We seek team members who are inspired, compassionate problem solvers producing high-quality work and thriving in the dynamic environment of modern medicine. Our employees drive our mission to achieve superior health outcomes for people living with rare and devastating diseases. We cultivate talent and encourage career growth, guided by our commitment to uncompromising quality every day.

About the Role

The Senior Manager, Business Analysis leads the Business Analysis track within the Informatics function, building and operating the enterprise Business Analyst practice. This role translates business and operational needs into structured, complete, and testable requirements for IT delivery. It unifies Business Analysts from multiple organizational homes under shared methodology, standards, and leadership, ensuring requirements quality is a consistent, measurable discipline across all IT delivery workstreams. The role partners closely with the Senior Manager, Product and Senior Manager, Clinical Informatics to ensure well-formed requirements before work enters delivery, and aligns business analysis capacity with portfolio priorities.

Responsibilities

• Establishes and enforces business analysis methodology standards: requirements elicitation, documentation templates, process modeling, user story quality, and requirements traceability across all IT delivery workstreams.
• Unifies Business Analysts joining from previously separate organizations into a single practice with shared standards, tooling, working norms, and quality benchmarks.
• Builds and matures the Business Analyst practice: hiring profiles, career frameworks, onboarding, individual development plans, and performance management as the practice scales.
• Partners closely with the Sr. Manager, Product to create a seamless requirements-to-delivery handoff: Business Analysts elicit and structure requirements; Product Owners translate them into well-formed, prioritized delivery artifacts.
• Partners with the Sr. Manager, Clinical Informatics to ensure clinical and operational domain knowledge is accurately captured in requirements for clinical system workstreams.
• Supports the joint Acceptance-Criteria-to-Test-Case handoff standard with the Quality Assurance function; ensures requirements are documented with the precision QA needs to execute against directly.
• Manages Business Analyst assignments across delivery workstreams, including Software Development, Data & Analytics, and IT Infrastructure, balancing analyst capacity against portfolio priorities in collaboration with the Director, Informatics.
• Establishes quality benchmarks and review cadences for requirements artifacts; serves as the escalation point for requirements ambiguity, completeness disputes, and analysis quality issues within the delivery pipeline.
• Participates in intake, prioritization, and delivery ceremonies across IT workstreams to ensure business analysis is embedded in how IT delivers.
• Develops and coaches Business Analysts on elicitation techniques, documentation precision, stakeholder management, and writing requirements that are directly consumable by Product, engineering, and QA.

Requirements

• 7+ years of progressive business analysis experience, including at least 3 years in a people management or team lead capacity.
• Demonstrated experience establishing or maturing a Business Analyst practice, including developing methodology standards, documentation templates, quality benchmarks, and career frameworks.
• Deep familiarity with requirements methodology: elicitation techniques, user stories, acceptance criteria standards, process modeling, and definition of done frameworks.
• Proven ability to unify and lead teams assembled from previously separate organizations, each with their own working norms, tooling, and reporting history.
• Demonstrated experience partnering with Product, QA, and engineering functions to produce requirements that are both business-meaningful and technically executable.
• Strong communication and facilitation skills; comfortable engaging both technical delivery teams and non-technical business stakeholders.

Preferred Qualifications

• Healthcare, specialty pharmacy, or regulated industry experience, with exposure to clinical or operational data environments.
• IIBA certification (CBAP, CCBA) or equivalent business analysis certification.
• Familiarity with ASTQB/ISTQB concepts sufficient to review acceptance criteria that are directly executable as QA test cases.
• Experience supporting data and analytics workstreams: data requirements, source-to-target mapping, or data product specifications.
• Experience with requirements and delivery tooling (Azure DevOps, Jira, Smartsheet, or equivalent).
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience.

Work Environment

This job works in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Hybrid, remote, and flexible on-site work schedules, based on the position.
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• 401K with employer matching.
• Employer-paid life insurance and short/long term disability coverage.
• Employee Assistance Program.
• Generous paid time off for full-time employees, and limited paid time off for part-time employees.
• Paid holidays.