Senior Manager, BPO & Shared Services

For our client, we are seeking a Senior Manager, BPO & Shared Services to join the team of a leader in the Transportation space. This role will lead outsourced operations strategy across a global shared services environment, with a focus on service delivery, process efficiency, and vendor governance. The ideal candidate will bring strong operational leadership, continuous improvement expertise, and experience managing cross-functional priorities in a fast-paced logistics setting. This position will partner closely with compliance, quality, and service teams to strengthen performance, improve controls, and support a scalable operating model. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $120,000 – $145,000 annually Responsibilities Manage strategic relationships with BPO partners and service providers Prioritize processes to identify redundancies and lead continuous improvement initiatives Oversee daily production plans, queue priorities, and staffing across BPO teams Align processes with Global Compliance and Quality Teams to ensure standards are met Manage internal and external customer escalations with BPO teams and support service delivery Lead, mentor, and develop a global team responsible for outsourced freight back office operations Qualifications Bachelor's Degree in supply chain management, business administration, logistics, or a related field required Master's Degree with vendor governance and enterprise-level process ownership preferred 10+ years of work experience in process improvement, operations, or a related function required 5+ years in a leadership or people-management role required 2+ years of work experience in global operations required Strong background in SLA governance, performance management, and vendor relationship management Benefits Opportunities for professional development Global exposure and experience in a diverse team environment Experience with leading-edge technology and process improvement initiatives Strong focus on continuous improvement and operational excellence culture Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.