Senior Manager, Billing and Payment Operations

1. About Our Client:The organization operates in the legal services industry, addressing the challenge of making affordable and simple legal assistance accessible. Established in 2008, it provides a widely used online platform that has supported over 30 million users in creating legal documents and obtaining legal advice. With a presence across North America, South America, and Europe, the organization is positioned for significant expansion to reach a global audience. 2. About the Opportunity:The Senior Manager, Billing and Payment Operations is responsible for managing and optimizing billing and payment processes to deliver a seamless payment experience for customers. This role oversees payment operations in the US and select international markets, focusing on operational efficiency, risk mitigation, and enhancing internal tools. The position contributes to the organization by ensuring reliable payment processing, reducing risks, and supporting customer satisfaction through effective payment strategies. 3. Responsibilities:• Develop and execute the billing, payment processing, and payment risk management roadmap• Collaborate with cross-functional teams to define clear roles, responsibilities, and dependencies• Identify and lead improvements in billing and payment platforms, tools, and operations• Monitor KPIs and operational trends to maintain healthy payment and billing processes• Serve as subject matter expert for billing incidents and lead resolution efforts• Maintain comprehensive knowledge of billing and payment operations to optimize efficiency and customer experience• Partner with Product and Engineering to implement new billing and payment features• Keep billing and payment documentation and policies current and accessible• Apply and update risk management solutions to mitigate compliance, security, and fraud risks• Analyze customer purchase and account management experiences to enhance billing operations• Manage chargeback prevention and response strategies• Provide detailed data analysis and reporting to inform payment strategies across markets• Manage vendor relationships, including contract negotiation and performance monitoring• Lead and develop the Payment Operations team, ensuring high performance and continuous improvement 4. Requirements:• 8-10 years experience in payments within SaaS or subscription-based e-commerce• Expert knowledge of credit/debit card processing and the payment card processing ecosystem• Experience with alternative payment methods and platforms• Strong operational and strategic skills related to billing and payment processes• Ability to analyze data and provide actionable insights• Leadership experience managing small, high-performing teams 5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.