Senior Manager, Benefits Administration Services - Defined Benefits

About the role

As the Senior Manager, Benefits Administration Services – Defined Benefit, you will play a critical role in managing and growing the retirement space portfolio while ensuring exceptional service delivery and client satisfaction. This role focuses on operational excellence, client relationship management, and continuous improvement across defined benefit administration services.

Responsibilities

• Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth.
• Partner with clients and leadership to help define business strategy, service models, and operational priorities.
• Ensure business units consistently meet SLAs, performance metrics, and service delivery standards.
• Leverage your experience in pension, defined benefit and defined contribution plan administration to drive efficiencies, support system enhancements, and partner closely with internal teams and client stakeholders to meet service, compliance, and performance objectives.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 10+ years of client-facing or client support experience, within defined benefit or pension administration.
• Experience managing teams within BPO and/or call center environments supporting benefits administration.
• Strong background in defined benefit, including operational oversight and client management.
• Advanced proficiency in MS Office, with strong Excel skills.