Senior Maintenance Associate

Job Responsibilities

• Receive and perform the necessary workload allocation from maintenance manager.
• Help determine the type of materials, supplies, machinery, equipment and tools to be used, bought, and stocked.
• Manage the flow and distribution of all materials and supplies.
• Perform when necessary the completion of assigned maintenance service requests in a timely manner.
• Complete daily inspection of property during your walks and notify Managers of any issues.
• Maintain the upkeep of grounds, amenities, building exteriors and leasing office, parking lots and other common areas.
• Prepare make ready units, including removing trash, cleaning and painting.
• Assist maintenance team with snow removal and landscaping.
• Replace, repair or adjust locks, cylinders, latches, door checks, springs knobs, hinges and window blinds.
• Replace, repair or adjust receptacles, plates, sockets, switches, and lighting fixtures.
• Replace, repair or adjust speedy connectors, washers, faucets, cartridges, flush meter, other plumbing parts, toilet seats, toilet hardware, showerheads, shower rods and curtains.
• Install smoke alarms and any other fire safety devices.
• Grout and replace wall tiles.
• Clear local waste line and drain stoppages.
• Clean filters for HVAC.
• Perform maintenance work/tasks that can affect business operations including emergency repairs and turnovers.
• Perform maintenance work/tasks that can have a significant financial impact including emergency repairs, turnovers, and capital expenditure projects.
• Document and repair any leaks, damage, debris and security issues.
• Document and repair maintenance concerns on available apartments, models, amenity spaces, and/or common areas.
• Absorb and assist with the preventative maintenance program.
• Inspect the quality of market ready apartments.
• Obtain maintenance bids on behalf of management.
• Assist with the move-in and move-outs of all residents including scheduling and performing apartment inspections and resident orientations.
• Assist management with other projects, as requested and required.
• Supervise the work of 3rd party vendors and contractors.
• Participate in the emergency on-call program.

Administrative

• Follow procedures and systems to ensure orderly, efficient workflow.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.

Resident Retention

• Maintain excellent customer service with the residents and building staff.
• Respond and resolve resident concerns, complaints and requests in a timely manner to ensure resident satisfaction.
• Ensure proper response of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

Personnel Management

• Report to maintenance manager employee complaints and grievances.
• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.

Safety

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Follow a "safety first" principle.