Senior Logistics Coordinator
About the Role
At ShipNova, we're redefining what customers should expect from a logistics provider. We believe exceptional service isn't just about moving freight, it's about building trust, solving problems, and creating an experience customers can't find anywhere else. Our team thrives in a fast-paced environment where collaboration, accountability, and continuous improvement are part of our everyday culture.
The Senior Logistics Coordinator serves as a leader within ShipNova's Operations team, overseeing the successful execution of customer freight while helping maintain operational excellence across the department.
Responsibilities
The Senior Logistics Coordinator will be responsible for managing complex shipments and customer accounts, mentoring newer Logistics Coordinators, providing operational guidance, assisting with training, and helping drive continuous improvement initiatives.
- Coordinate and oversee shipments from pickup through final delivery
- Manage complex customer accounts and high-priority freight
- Monitor shipment performance and proactively resolve service issues
- Build and maintain strong relationships with carriers and customers
- Negotiate with carriers to secure capacity while balancing service and cost
- Ensure shipment accuracy within the Transportation Management System (TMS)
- Review shipping documentation for completeness and compliance
- Identify potential shipment disruptions before they impact customers
- Handle escalated operational issues requiring advanced problem-solving
- Serve as a day-to-day resource for Logistics Coordinators
- Mentor and coach new team members
- Assist with onboarding and training initiatives
- Share best practices and operational knowledge
- Help establish consistency across the operations team
- Support workload balancing during periods of high volume
- Lead by example through professionalism, accountability, and customer service
- Identify opportunities to improve workflows and operational efficiency
- Assist leadership with implementing new processes
- Monitor service quality and operational performance
- Support reporting and performance tracking
- Recommend solutions that improve customer experience and team productivity
- Participate in cross-functional projects that strengthen operations
Requirements
The ideal candidate will have a high school diploma or GED, with an Associate's or Bachelor's degree preferred, and 2+ years of experience in logistics, transportation, freight brokerage, or supply chain operations.
- Demonstrated ability to independently manage customer freight
- Excellent communication and relationship-building skills
- Strong organizational and time management abilities
- Ability to prioritize competing responsibilities in a fast-paced environment
- Proficiency with Microsoft Office and transportation management systems
- Proven problem-solving and decision-making skills
Preferred Qualifications
- Experience mentoring or training team members
- Experience managing high-volume customer accounts
- Freight brokerage or third-party logistics (3PL) experience
- Knowledge of truckload, LTL, expedited, and intermodal transportation
- Experience working with KPIs and operational reporting
Skills for Success
- Leadership and coaching
- Customer relationship management
- Advanced problem-solving
- Operational decision making
- Critical thinking
- Communication and conflict resolution
- Process improvement
- Organization and prioritization
- Time management
- Attention to detail
- Adaptability
- Microsoft Office proficiency
- Transportation Management Systems (TMS)
- Cross-functional collaboration
Benefits
- Competitive salary $65k - $80k per year
- Performance incentive opportunities
- Health insurance
- Dental insurance
- Vision insurance
- 401k contribution opportunities
- Paid time off and company holidays
- Professional development and leadership opportunities
- Career advancement within ShipNova
- Collaborative, high-performing team environment
- Additional benefits based on position and eligibility