Senior Living Advisor

Position Overview

Essential Job Responsibilities

• Drive sales performance to achieve move-in and occupancy goals through targeted lead generation and optimized sales practices.
• Achieve sales conversions by cultivating strong relationships, conducting thoughtful discovery, applying strategic closing techniques and delivering personalized follow-up.
• Direct the community’s reputation management strategy to achieve Google review goals.
• Strengthen referral pipelines by prioritizing in-person visits that foster trust and long-term relationships.
• Leverage sales tools and best practices to meet bi-annual mystery shop benchmarks while delivering exceptional customer service.
• Complete and submit timely reports including competitive analyses, bi-annual marketing plans, investor updates, budget forecasts and other assigned reporting.
• Maintain a current and accurate database by documenting prospect interactions, follow-ups and referral partner communications.
• Manage the daily tour path to deliver flawless first impressions for prospects and community partners.
• Contribute to regular sales calls with the home office through preparation, strategic collaboration and an intentional focus on achieving sales goals.
• Manage the marketing budget to align with forecasts while driving maximum ROI.
• Submit detailed creative requests on time to support sales and marketing initiatives.
• Follow all sales processes as outlined in the company’s standard operating procedures.

Education And Experience Required

• Bachelor’s degree or equivalent.
• Minimum of 2 years’ outbound sales experience.

Knowledge, Skills And Abilities Required

• Ability to work extended and weekend hours on occasion to support sales goals.
• Ability to travel to home office for onboarding and annual sales meeting.
• Experience with state and federal guidelines for assisted living and dementia.
• Knowledge of HIPAA requirements.
• Adhere to and carry out all policies and procedures.
• Regular attendance is an essential function of this position.
• Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel.
• Promote the company in a positive way being an advocate of Dial and its communities.

Preferred Qualifications

• Experience in outside B2B sales preferred.