Senior Licensing & Registration Professional

About the role

Cetera is currently seeking an Introducing Senior Licensing & Registration Professional for our team located in Dallas, TX. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period.

Responsibilities

• Manage/Process carrier appointments, renewals and invoices
• Process insurance affiliations/terminations as applicable
• Research and respond to carrier specific requests
• Assist with inquiries to obtain insurance licensing/renewals including state specific compliance
• Assist reps with continuing education questions and study material
• Ensure that the appropriate paperwork is filed in a timely manner with all State and Government Agencies
• Research and resolve unique situations and complex errors associated with the FINRA registration process, regulatory questions and related issues, etc.
• Maintain data for the internal and external registration and disclosure systems, including FINRA CRD
• Lead from the front by contributing to the development and improvement of procedure, processes, and workflow to increase efficiencies
• Be the first point of contact for our Representatives’ Licensing & Registration questions
• Respond to telephone inquiries, emails, Salesforce cases from internal and external customers
• Project work as necessary
• Other duties as assigned

Requirements

• Customer service skills
• Flexible and adaptable to change
• Strong communication and organizational skills
• Positive role model to colleagues
• Highly responsive to coaching and training
• Independent; able to work and resolve complex issues with minimal guidance
• Ability to learn quickly and multi-task effectively in a fast-paced environment
• Team player attitude
• Energetic and results-oriented
• High School Diploma or GED
• 1 year of experience with MS Office tools
• 1 year of applicable experience FINRA or Insurance Licensing (if applicable)
• No travel required

Qualifications

• Previous experience in the financial industry
• Bachelor’s degree
• Series 99, 6 or 7 licensed
• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
• Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments