Senior-level Technical Writer

About the role

Broadcom’s Mainframe Software Division (MSD) is seeking a technical writer with experience in Agile environments. Mainframe systems handle 80% of structured corporate data and 55% of enterprise applications. This role involves creating, curating, and delivering technical documentation for high-tech IT audiences.

Responsibilities

• Partner with stakeholders, customers, and Agile teams to design, create, test, curate, and deliver accurate, clear, and concise technical content for one or more products.
• Participate in peer reviews for your own and other's work.
• Collect, analyze, and share data to improve the customer's experience by improving the quality of a product's content.
• Define and advocate for multi-year content roadmaps for one or more products.
• Advocate for content that customers can find and use easily, including championing initiatives to provide quality content.
• Review the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
• Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs.
• Function as a subject matter expert for products.
• Develop and implement efficient ways to manage work and overcome roadblocks to meet deadlines.
• Represent the company by attending, presenting, and exerting influence at Broadcom and industry conferences, symposiums, and standards bodies.
• Communicate, collaborate, coach/mentor, and innovate with others in alignment with core values.
• Leverage partnerships with other departments to understand and improve the customer's experience.
• Lead content initiatives across multiple Agile teams.
• Mentor teammates, coordinate the work of multiple content authors when assigned as team lead, and help others manage their work and meet milestones.
• Interact with cross-functional stakeholders to understand their function and business needs concerning technical content.
• Participate in setting, meeting, and reviewing team commitments for both Agile and writing teams.
• Proactively drive improvements and solutions by using a well-developed understanding of assigned products, customers, competitors, standards, tools, and processes.

Requirements

• Bachelor's degree in English, Technical Communications, Computer Science, or global 4-year equivalent in a related field is REQUIRED.
• Master's degree preferred; special consideration given to technical or engineering degree holders who can demonstrate composition and technical writing skills.
• Typically 8 or more years in an industry-related role, typically with technical communication, technical support, system administration, or product development type roles with heavy exposure to engineering.

Qualifications

• Strong project management skills.
• Author, edit, test, and deliver content.
• Author audience-appropriate content.
• Revise and restructure existing content to improve usability.
• Perform independent research to understand a product and the needs of customers and stakeholders.
• Communicate clearly and effectively with peers, colleagues, customers, and project teams.
• Set priorities and escalate issues appropriately.
• Effectively lead a writing team and coordinate communication with one or more project teams.
• Proactively identify problems and propose solutions.
• Demonstrate mastery with tools including Adobe Experience Manager, Github, Microsoft Office, Confluence, Acrolinx, and other industry products and technology including operating systems, programming concepts, and source control.

Skills

• Project management skills.
• Author, edit, test, and deliver content.
• Author audience-appropriate content.
• Revise and restructure existing content to improve usability.
• Perform independent research to understand a product and the needs of customers and stakeholders.
• Communicate clearly and effectively with peers, colleagues, customers, and project teams.
• Set priorities and escalate issues appropriately.
• Effectively lead a writing team and coordinate communication with one or more project teams.
• Proactively identify problems and propose solutions.
• Demonstrate mastery with tools including Adobe Experience Manager, Github, Microsoft Office, Confluence, Acrolinx, and other industry products and technology including operating systems, programming concepts, and source control.

Benefits

Broadcom offers a competitive and comprehensive benefits package, including medical, dental, and vision plans, a 401(k) with company matching, an Employee Stock Purchase Program (ESPP), an Employee Assistance Program (EAP), company-paid holidays, paid sick leave and vacation time, and a competitive annual base salary range of USD 90,000.00 To USD 144,000.00. Broadcom also provides Paid Family Leave and other leaves of absence.

Pay

The annual base salary range for this position is USD 90,000.00 To USD 144,000.00.

Schedule

This position requires approximately 10% business travel yearly.