Senior-Level Business Analyst

About the role

This position is located in Charleston, SC. You will join one of our many teams and work in a highly collaborative, fast-paced environment to provide expertise in designing, developing, and executing solutions to enhance the quality of IT products and services for our clients.

Responsibilities

• Support End-Users: Provide quality client support by answering questions, identifying possible solutions to issues, documenting resolutions, and communicating guidance to end users.
• Perform In-Depth Analysis: Develop your knowledge of our client's industry, organization, and business objectives. Understand the business needs of our client, troubleshoot challenging solutions that include software issues, data issues, maintenance, and system configuration.
• Support System Changes: Follow established Change Request/SDLC processes to implement new functionality or issue resolutions. Create and/or maintain systems documentation, training materials and user guides regarding functionality and business processes for new or existing systems.
• Create and/or maintain systems documentation, training materials and user guides regarding functionality and business processes for new or existing systems.
• Create test plans, traceability matrices, test scenarios, and test cases for functionality testing. Perform system testing to assess how well a product adheres to its design, standards, as well as its usability and ability to meet business needs.
• Demonstrate in-depth technical capabilities with the ability to support multiple work streams and drive assimilation of new techniques and solutions.
• Participate in team problem solving efforts and offer ideas to solve client issues.
• Understand business requirements and translate them to executable work for a cross-functional team.
• Attend and participate in Agile ceremonies – including Daily Stand Up Meetings, Sprint Reviews, Backlog Refinements, Sprint Retrospectives, and PI Planning events.

Requirements

• An interim Secret clearance is required to begin working onsite with our client, and a Secret clearance must be maintained throughout the project duration.
• To be successful in this role, you must have a Bachelor's degree or master's degree in Computer Science, IS/IT, Mathematics, Business, Economics, Accounting/Finance or STEM related disciplines.
• You should have 5+ years of relevant experience (e.g., business analysis, software support, client/customer support), including experience with the CGI proprietary ERP system, Momentum.
• You must have 3+ Years of Experience in working with SQL, Python, Java, HTML or CSS.
• You should have strong analytical problem solving skills.
• You must have excellent interpersonal skills including the ability to work with diverse personality types.
• You should have an affinity for mentorship of junior members of the team to coach, peer review and assist with learning business processes.
• You must have strong communication and writing skills.
• You should have strong attention to detail.
• You must have the ability to support multiple work streams.
• You should have strong technical and troubleshooting techniques.

Qualifications

• Basic Qualifications: Bachelor's degree or master's degree. Basic Qualifications: Basic Qualifications: Bachelor's degree or master's degree. Basic Qualifications: Bachelor's degree or master's degree.
• Preferred Areas of Study: Computer Science, IS/IT, Mathematics, Business, Economics, Accounting/Finance or STEM related disciplines.
• Desired Qualifications: 1+ Years of Experience working on Analytics and Business Intelligence focused initiatives, preferably in a consulting capacity. 1+ Years of Experience using Microsoft Power Platform, ServiceNow, Salesforce or other low-code development tools. Experience with project management tools or products (Atlassian, ServiceNow, Summit, Salesforce, etc.). Experience working with various self-service business intelligence and data visualization tools such as Tableau, Power BI, Business Objects, etc. Experience working in an Agile-based environment or understanding of the software lifecycle and/or Agile development methodologies. Understanding of basic financial and accounting principles.

Pay

A reasonable estimate of the current range for this role in the U.S. is $62,900.00 - $139,300.00.

Schedule

Not specified.