Senior Legal Records Clerk

About the Role

Serves as the lead worker and/or subject matter expert assigned to the Case Tracking Division in the Fairfax Circuit Court. Physical presence in the office is required due to the nature of the position and its responsibilities.

Responsibilities

• Provides technical expertise in specific areas and performs lead administrative duties to ensure accuracy and consistency in processing legal documents.
• Assists with staff scheduling, work assignment, training, and reviewing the work of unit staff.
• Serves as a resource in resolving complex cases and customer service issues.
• Cross-trained in all functions to perform tasks as a floater in the team.
• Serves as backup to supervisors in their absence.
• Manages complex and technical cases requiring broad knowledge of legal guidelines and procedures.
• May serve in a lead capacity over a team of clerks assigned to the same operational functions.
• Routinely trains and mentors less experienced staff.
• Resolves complex customer service issues received by phone, email, fax, mail, or in person.
• Recommends process improvements and assists in implementation.
• Performs other duties as assigned.

Requirements

• High school graduation or equivalent.
• Three years of experience providing administrative support, technical support, customer service, or working in a court or legal environment.
• Knowledge of the functions of the assigned business areas and/or court procedures.
• Knowledge of the Code of Virginia, the Virginia Supreme Court’s Clerk’s Manual, and laws and regulations related to the assigned business areas.
• Knowledge of standard administrative procedures, practices, and equipment.
• Ability to interpret and explain complex rules and regulations to staff and customers.
• Ability to communicate courteously and effectively, both verbally and in writing.
• Ability to motivate, train, and mentor staff.
• Ability to develop and maintain effective working relationships with a variety of individuals, including judges, the general public, members of the legal and business community, and department staff.
• Completion of a criminal background check to the satisfaction of the employer.

Preferred Qualifications

• Three or more years of court and/or legal experience.
• Knowledge and/or experience with the Code of Virginia and regulations in relevant areas.
• Excellent attention to detail and organizational skills.
• Customer service experience.
• Experience working in a team environment.
• Three or more years of experience providing general administrative support.
• Experience as a team lead or subject matter expert.
• Ability to exercise tact, discretion, initiative, creativity, and independent judgment.
• Experience in the use of Microsoft Office computer software, especially Word, Excel, and Outlook.

Physical Requirements

• Ability to lift boxes, files, and push a cart weighing up to 20 lbs.
• Ability to input and retrieve data from a computer.
• Ability to copy and scan court documents.
• Must be able to type at least 30 words per minute (WPM) due to high volume of documents.
• Must be able to sit at a desk or on a counter stool or stand for long periods of time.
• Ability to communicate verbally and in writing.
• All duties performed with or without reasonable accommodations.