Senior Legal Implementation Specialist

About the role

Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is transforming how legal teams work around the world. We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL.

What You'll Do

• Lead implementations for complex, strategically significant or high-value customers - multi-jurisdiction rollouts, bespoke requirements, senior stakeholder scrutiny
• Own discovery where scope is broad or contested, converting competing objectives into a sequenced, deliverable plan
• Design configurations that hold up at scale, making trade-offs deliberately and explaining them credibly
• Manage a portfolio of concurrent implementations against agreed timelines, milestones and outcomes
• Manage the difficult conversations: resetting expectations, reframing requests that add unnecessary complexity, recovering implementations that have gone off track
• Coach colleagues and review their work against implementation standards, holding the quality bar where it slips
• Define and improve the playbooks, configuration standards and training assets the team relies on
• Feed structured, evidenced insight into Product, separating one-off requests from recurring customer needs

Requirements

• 4-5 years of client-facing experience in legal tech or B2B SaaS - implementation, onboarding, professional services, delivery or customer success - and/or significant relevant legal experience
• A track record of owning complex or high-value implementations end to end
• Fluency with contracts, negotiation positions, approval processes and commercial workflows, and the confidence to interrogate a customer's process rather than record it
• Proven judgement: distinguishing a genuine requirement from a product limitation, and both from an opportunity to recommend a better approach - and holding that position with a senior stakeholder
• Credibility with executive audiences, including General Counsel, Heads of Legal Operations and procurement leadership
• The ability to prioritise across a demanding portfolio, with accuracy maintained under pressure
• The ability to coach others and give direct, constructive feedback
• The ability to set direction in ambiguity, for yourself and for others
• Experience crafting effective prompts for AI systems, and the ability to teach it

Desirable

• Qualified lawyer, or in-house legal or legal operations experience
• Experience implementing enterprise software within legal, procurement, compliance or commercial teams
• Familiarity with contract lifecycle management, legal operations or legal technology
• Experience of multi-region or phased enterprise rollouts, or of mentoring others

Additional Details

• Permanent, full-time
• Customer-facing and implementation-focused, within our global Delivery Team
• Senior level within the Legal Implementation function, with defined progression into Lead (management track) or Strategic (individual contributor) roles
• Some travel may be required, depending on customer and business needs

Compensation

$100,000-$130,000 per annum plus bonus.