Senior Learning Systems Consultant | TS/SCI Full Scope Poly

About the role

The LMS Consultant position is one that is highly collaborative with other members of the client talent development team. This position will serve as a consultant to support the customer’s needs, and will be responsible for Tier 2 Support, creating test plans for the customer and subsequent testing, problem solving and shaping solutions, and proactively investigating software issues.

Responsibilities

• Manage the standards, procedures, reporting (including creating and running standard and ad hoc reports) and overall functionality of the Meridian LMS.
• This includes implementing several LMS features that deliver enhanced personalization, accessibility, and efficiency in managing administrative and reporting requirements.
• Work with the client in developing best approaches to use the Meridian software as a means to accomplish their LMS objectives.
• Communicate what is needed by the customer including providing verbose details for enhancements and replication steps for software bugs.
• Meet with development teams as well as the stakeholders on the high side to understand the problems and help shape the solutions that work for our customer.
• Acquire detailed product knowledge of the Meridian LMS and its modules that will enable the individual to execute assigned project tasks.
• Work with client to define configuration requirements as well as create supporting functional designs.
• Collaborate with, consult, and advise instructional designers and other key stakeholders of the LMS environment to support the development and deployment of content.
• Support global system administrators in use of the Meridian LMS.
• Create detailed, ad hoc job aids as needed.
• Create detailed test plans and oversee the release testing process in conjunction with Project Management.
• Work with cross-functional project teams through the full Software Development Lifecycle (SDLC) on documenting and translating business requirements.
• Troubleshoot application and implementation issues by taking ownership of questions, researching application issues and providing appropriate solutions.
• Provide product feedback (customer requirements, product shortcomings, enhancements, etc.) to product management and/or development.
• Conduct informal and formal training sessions on related topics of interest to the client staff.

Requirements

• Required: Federal Government TS Security Clearance TS/SCI Full Scope Poly (ISSA)
• Required: Bachelor's Degree or equivalent work experience 5+ years related work experience
• Preferred: 3 or more years of Learning Management Systems experience
• Preferred: Experience administering and coordinating regulatory and/or compliance training

Core Competencies

• Strong customer service orientation
• Excellent problem-solving skills
• Ability to manage confidential data securely and discretely
• Ability to work effectively and collaboratively with people from diverse backgrounds
• Organizational and planning skills with attention to detail and follow through
• Independent decision making and sound judgment
• Excellent oral and written communication skills
• Ability to prioritize and proactively problem solve in fast-paced environment

Benefits

• Medical
• Dental
• Vision
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Paid holidays
• Flexible paid time off

Pay

$150,000 - $180,000 annually