Senior Learning Design Professional

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About the role

The Senior Learning Design Professional applies instructional design, cognitive psychology, and adult learning theory to develop solutions for knowledge or performance gaps. Assignments often involve moderately complex to complex issues, requiring in-depth evaluation of variable factors.

You will analyze and organize content, design learning solutions, and create storyboards, scripts, performance support materials, mobile learning, and manuals. You will collaborate with subject matter experts to assess learning needs and provide input for course content. The role includes writing learning goals, coordinating performance assessments to measure training effectiveness, and ensuring course materials are current and aligned with training needs.

Responsibilities

• Track and analyze training program effectiveness through learner satisfaction, proficiency testing, and job performance improvement.
• Provide instruction and guidance to facilitators.
• Utilize social media and collaborative tools to facilitate learning.
• Shape and develop training curriculum, materials, and job aids to meet specific training needs.
• Conduct needs analyses with clients to determine the necessity and relevance of learning solutions.
• Influence departmental strategy and make decisions on technical approaches for project components.
• Exercise considerable latitude in determining goals and approaches to assignments, performing work independently.

Requirements

• Bachelor's degree from an accredited institution.
• At least 3 years of experience in learning design, focused on adult learners.
• Minimum 2 years in a consumer-facing position, demonstrating customer orientation.
• Proficiency with Articulate 360, including Storyline and Rise.
• Demonstrated experience with eLearning strategies and adult learning theories.
• Experience contributing to continuous improvement of member and customer experiences.
• Knowledge of PowerPoint, Excel, Word, Outlook, Teams or equivalent tools.

Preferred Qualifications

• At least 3 years of experience in Medicaid, Medicare, provider products, contact center, or healthcare/insurance environments.
• Minimum of 4 years of experience designing curriculum content, eLearning programs, and virtual learning solutions.
• Demonstrated project management experience; PMP certification.
• Master's degree in Learning and Performance, Education, Communications, Performance Consulting, Industrial/Organizational Development, Human Resources, or related field.
• Proficiency in designing virtual instructor-led training.
• Experience managing courses within a Learning Management System (LMS).
• Ability to measure the effectiveness of learning solutions and align them with performance outcomes.

Location

Ideal applicant will be located near Louisville, KY as there may be some in-office project work/meetings.

Schedule

This position will start between 7-9 AM EST, understanding that the schedule is based on project work and meetings. Scheduled weekly hours: 40.

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Work at Home Requirements: To ensure effective remote work, the self-provided internet service must meet the following criteria: at minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps (wireless, wired cable, or DSL connection suggested). Humana reserves the right to require associates to upgrade their internet service if necessary. Work must be conducted from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.

Pay

The pay range reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, and certifications.

$71,100 - $97,800 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Additional opportunities and programs.