Senior Lean Coach (Sr Quality Enablement Spec)

About the role

The Senior Quality Enablement Specialist (Sr Lean Coach) is a hands-on leader who partners directly with frontline teams and leaders to build quality improvement capability across Emory Healthcare.

Reporting to the Director of Quality Enablement, the Senior Quality Enablement Specialist (Sr Lean Coach) helps embed high reliability and continuous improvement principles into daily practice, strengthening problem-solving skills and fostering a culture of safety and excellence.

Responsibilities

• Actively coach frontline teams and leaders where care is delivered on units, in huddles, and during improvement work, providing real-time guidance and support;
• Support other members of the Office of Quality team in their roles as improvement team facilitators and outcome owners;
• Offer on-demand expertise in the science of improvement;
• Mentor socratically with the goal of developing critical scientific thinking alongside problem solving to produce desired outcomes;
• Provide on-demand analysis of progress of QI teams; identify and help fill gaps in knowledge and skills of QI team leaders and members;
• Help design and manage a platform, process and tools for soliciting, selecting, supporting and tracking QI projects across the system to reduce redundancy and facilitate organizational learning;
• Contribute toward building creative, just-in-time educational content and delivery methods;
• Assess learning needs and deliver just-in-time education in practical, accessible ways;
• Teach improvement methods in language that connects to clinical practice, using examples relevant to patient care;
• Influence without authority through demonstrated expertise and supportive, respectful partnering; understand and model Emory's four cultural beliefs (One-Emory, People-Centered, Lead Change, Own It) in all professional interactions;
• Help shift thinking and behaviors through education, structures, and tools; champion a culture of continuous learning and the goal of Zero Harm.

Qualifications

• Education - Bachelor's degree in nursing, public health, healthcare administration, organizational development, industrial engineering, education, or a related field;
• Experience - 6 years of documented progression in QI/PI teaching, coaching, mentoring, facilitating;
• Knowledge, Skills, And Abilities (required) - Proven experience coaching improvement teams with measurable impact; Strong background in QI principles (HRO, Quality & Safety, RCA) and PI principles (Lean, IHI Model for Improvement, PDSA, Six Sigma); Experience in healthcare settings and familiarity with clinical improvement cultures; Project Management Skills; Coaching and facilitating teams; Dynamic Classroom instructor; Root cause analysis;
• Preferred Qualifications - Education- Master's Degree in nursing, public health, healthcare administration, organizational development, industrial engineering, education, or a related field; Experience - 10 years of documented progression in QI/PI teaching, coaching, mentoring, facilitating; Knowledge, Skills, And Ability Requirements (preferred) - MS Visio or other process mapping tools; Data visualization; Instructional Design; Humble Inquiry.