Senior Lead - Regional Customs AMER

About the role

In short Drive compliant, scalable and value-focused customs execution across the Americas. This role connects the Global Customs & Trade team with regional stakeholders and partners across the United States, Canada, Mexico and Brazil, governing customs operations, strategic duty-saving programs, market expansion and regulatory risk. The Senior Lead, Americas Regional Customs role will report to the Head of Customs & Trade on the Global Customs & Trade team, supporting the Americas region.

Responsibilities

• Own the regional implementation of global customs policies, controls and governance standards across the Americas.
• Oversee customs activities performed by brokers and operational partners, ensuring consistent compliance, performance and accountability without directly managing daily execution.
• Identify, build and implement customs value-creation programs such as Duty Drawback, Foreign Trade Zones, First Sale for Export, preferential trade programs and valuation-related opportunities.
• Lead the customs design and governance of new markets, business models and complex flows, including regulatory requirements, licenses, processes, controls and partner readiness.
• Monitor customs risks, broker performance, operational KPIs and realized savings, addressing exceptions and driving sustainable root-cause improvements.
• Partner with Finance, Tax, Legal, Logistics, Operations, Product and regional leadership to embed customs requirements into business decisions and provide clear visibility of risks, opportunities and financial impact.

Requirements

• Hold an active U.S. Customs Broker License (mandatory).
• 10+ years of experience in customs, trade compliance, international logistics or customs duty‑optimization programs.
• Deep practical knowledge of U.S. and Canadian customs requirements, with relevant exposure to Mexico and/or Brazil.
• Experience implementing or governing customs programs such as CTPAT, Foreign Trade Zones, Duty Drawback, First Sale for Export and preferential trade programs.
• Experienced in leading through customs brokers, consultants and cross‑functional stakeholders, translating strategy into clear processes, controls and measurable outcomes.
• Fluent in English and Spanish; Portuguese is a strong advantage.

Skills

• Critical Thinking – synthesizes customs regulations, operational realities, financial data and stakeholder perspectives to identify root causes, challenge assumptions and develop scalable