Senior Lead Architect

This role is a key step in your technical career, offering the opportunity to develop high-quality architecture solutions for software applications on modern cloud-based technologies within Consumer Banking – Customer Authentication (Trust & Security).

Responsibilities

• Engage technical teams and business stakeholders to discuss and propose technical approaches for Customer Identity and Access Management (CIAM), including customer authentication, authorization, and identity lifecycle capabilities.
• Define the technical target state of CIAM products and drive the strategy for CIAM platforms and services, including secure customer login and authentication journeys across channels.
• Participate in architecture governance bodies focusing on CIAM architecture standards, security controls, and risk alignment.
• Evaluate and provide feedback on new technologies relevant to CIAM (e.g., IAM protocols and standards such as OAuth 2.0, OpenID Connect, SAML; CIAM platforms; identity proofing; risk-based authentication; and cloud-native identity services).
• Execute creative software solutions, design, development, and technical troubleshooting with a focus on CIAM, including authentication flows, token/session management, and integration patterns.
• Develop secure and high-quality production code, and review and debug code written by others for CIAM components and integrations, ensuring strong security, privacy, and compliance outcomes.
• Leverage enterprise-authorized AI capabilities to accelerate architecture analysis and decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
• Establish reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability, auditability, resiliency, and security controls.
• Identify opportunities to eliminate or automate remediation of recurring issues to improve operational stability of software applications and systems supporting CIAM and customer authentication workloads.
• Lead evaluation sessions with external vendors, startups, and internal teams to assess architectural designs, technical credentials, and applicability for CIAM solutions and identity/security tooling.

Requirements

• 10+ years of experience in architecture, system design, and engineering delivery, including CIAM / Identity and Access Management solutions.
• Hands-on experience delivering system design, application development, testing, and operational stability for large-scale, customer-facing identity and authentication platforms.
• Proficiency in one or more programming languages and practical cloud-native experience supporting identity and authentication workloads.
• Advanced understanding of agile methodologies such as CI/CD, application resiliency, and security.
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, AI, machine learning, mobile) with direct applicability to CIAM and customer authentication.
• In-depth knowledge of the financial services industry and their IT systems, including security, privacy, and regulatory expectations impacting customer identity.
• Ability to evaluate and integrate AI-enabled capabilities into enterprise-grade architectures while meeting resiliency, security, and auditability requirements.
• Experience applying enterprise-authorized AI capabilities in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
• Advanced knowledge of CIAM architecture patterns and IAM protocols/standards (e.g., OAuth 2.0, OpenID Connect, SAML; CIAM platforms; identity proofing; risk-based authentication; and cloud-native identity services).
• Ability to evaluate current and emerging technologies to recommend solutions for the future state architecture of CIAM platforms and customer authentication capabilities.

Skills

• Experience with CIAM platforms and tools (e.g., Okta, Auth0, ForgeRock) is preferred.
• Experience supporting mobile channels and mobile application ecosystems; iOS experience is a plus.
• Certifications in identity and access management or related fields (e.g., CISSP, CISM) are preferred.

Benefits

• Competitive total rewards package including base salary, commission-based pay, and/or discretionary incentive compensation.
• Comprehensive health care coverage, on-site health and wellness centers.
• Retirement savings plan, backup childcare, tuition reimbursement.
• Mental health support, financial coaching, and more.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. The Consumer & Community Banking division serves customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.