Senior Lab Technical Systems Specialist

About the role

Senior Laboratory Technical Information Specialist position available at Saint Alphonsus Health System. This is a 90% remote position with 10% on-site at Boise or Nampa Hospitals.

Responsibilities

• Assists in the planning, managing, coordinating, executing and supporting the activities of the regional laboratory information system regarding the clinical laboratory, anatomic pathology, transfusion service, and related programs.
• Builds and maintains internal and outreach LIS data bases to include test area, production, interfaces, tickets and reports.
• Oversees LIS functionality (disk space, billing, interfaces).
• Collaborates and coordinates between vendor LIS and site personnel in the installation of instrument interfaces for SAHS.
• Manages outreach CRM and courier dispatch system(s).
• Develops and manages testing plans for any changes to the LIS or other areas where there is a change in the systems, software, hardware, interfaces, forms, formats, policies, procedures which would impact the LIS or any computer supported functions related to the laboratory.
• Monitors LIS ticket software (QuickBase).
• Troubleshoots client tickets.
• Collaborates with client, vendor system TIS, and others to resolve system LIS related problems or requests.
• Maintains all documentation of actions taken on tickets.
• Determines ticket prioritization, escalation, or redefinition as projects and acts accordingly.
• Provides project management support, tracking of timelines and deadlines to SAHS Laboratory business development and incoming projects.
• Works to ensure Laboratory LIS regulatory compliance is maintained per CAP or other regulatory agencies as applicable.
• Maintains a detailed knowledge of systems currently operational at SAHS.
• Serves as lab point of contact for tactical and operational questions about SAHS LIS projects.
• Evaluates, installs, configures, tests and updates computing hardware and software systems.
• Tests software updates on LIS to ensure processing of patient results is accurate and reliable before software of test modifications are moved into production.
• Provides post go live support as needed.
• Demonstrates knowledge of HL7 order/result interfaces.
• Affords assistance in overseeing the contracting processing for EMR vendors and confirms the accuracy and schedules of quotes, approvals, PO's, and invoices for Sunquest, LifePoint, and EMR vendors.
• Contributes to system policies and procedures as needed.
• Affords assistance in the maintenance of the laboratory change master in accordance with regulatory agencies.

Requirements

• Bachelor's Degree with Medical Laboratory Science and/or Information Technology background required.
• In lieu of a bachelor’s degree, an associate’s degree and 2 years of experience with laboratory information systems, information technology systems, or medical laboratory science is required.
• Medical Laboratory Science certification is required in one of the following: Medical Technologist (MT), Medical Laboratory Scientist (MLS), Clinical Laboratory Scientist (CLS), or an equivalent certification from the American Society for Clinical Pathology (ASCP) or the American Medical Technologists (AMT).

Skills

• Experience with Cerner, Sunquest, and EPIC applications preferred.
• Effectively communicates, both verbally and written, with department coordinator, pathologists, system TIS, local site laboratory managers, co-workers, clients, vendors, nurses and clinicians to ensure optimum department performance.
• Self-motivated with the ability to work independently or as part of a team.
• Knowledgeable in HL7 order/result interfaces.
• Knowledgeable in system policies and procedures.