Senior Knowledge Management Professional

Job Responsibilities

• Define and apply tagging, classification, and metadata to improve usability and searchability.
• Establish workflows for content review, approval, and lifecycle management to maintain content accuracy and compliance.
• Define and manage usage metrics and feedback to identify gaps and drive improvements with HR and Tech partners.
• Serve as example partner across the Human Resources team, business lines, and tech organization to align content to service delivery and AI/automation initiatives.
• Integrate industry research including external best practices, industry standards, and emerging trends to optimize knowledge management.
• Exercise considerable latitude in determining objectives and approaches to assignments.

Required Qualifications

• Bachelor's degree in business, Human Resources, Information Management, IT, Communications, or related field.
• 3–5 years of experience in knowledge management, HR, operations, or content management.
• Demonstrated documentation, taxonomy, and metadata management skills.
• Experience working with content management systems or knowledge platforms (e.g., SharePoint, Confluence, ServiceNow).
• Analytical mindset; ability to use data to improve content effectiveness.
• Excellent communication and stakeholder management skills.
• Keen attention to detail, action-oriented, excellent organization skills, and demonstrated ability to move forward multiple projects simultaneously.

Preferred Qualifications

• Demonstrated understanding of Workday, ServiceNow, Phenom, a plus.
• Strong MS Office (Word, Excel, PowerPoint) skills.
• Exposure to AI-enabled knowledge solutions or virtual agents.
• Familiarity with data analytics, UX/content design, or information architecture.
• Healthcare or regulated environment experience.

About the Role

The Senior Knowledge Management Professional will develop and manage assets to improve accessibility and accuracy through high-quality knowledge that enables efficient service delivery, platform enhancements, and AI/automation outcomes.

Qualifications

Use your skills to make an impact

Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.