Senior Knowledge Management Professional

Job Responsibilities

• Define and apply tagging, classification, and metadata to improve usability and searchability.
• Establish workflows for content review, approval, and lifecycle management to maintain content accuracy and compliance.
• Define and manage usage metrics and feedback to identify gaps and drive improvements with HR and Tech partners.
• Serve as example partner across the Human Resources team, business lines, and tech organization to align content to service delivery and AI/automation initiatives.
• Integrate industry research including external best practices, industry standards, and emerging trends to optimize knowledge management.
• Exercise considerable latitude in determining objectives and approaches to assignments.

Required Qualifications

• Bachelor's degree in business, Human Resources, Information Management, IT, Communications, or related field.
• 3–5 years of experience in knowledge management, HR, operations, or content management.
• Demonstrated documentation, taxonomy, and metadata management skills.
• Experience working with content management systems or knowledge platforms (e.g., SharePoint, Confluence, ServiceNow).
• Analytical mindset; ability to use data to improve content effectiveness.
• Excellent communication and stakeholder management skills.
• Keen attention to detail, action-oriented, excellent organization skills, and demonstrated ability to move forward multiple projects simultaneously.

Preferred Qualifications

• Demonstrated understanding of Workday, ServiceNow, Phenom, a plus.
• Strong MS Office (Word, Excel, PowerPoint) skills.
• Exposure to AI-enabled knowledge solutions or virtual agents.
• Familiarity with data analytics, UX/content design, or information architecture.
• Healthcare or regulated environment experience.

About the Role

The Senior Knowledge Management Professional will develop and manage assets to improve accessibility and accuracy through high-quality knowledge that enables efficient service delivery, platform enhancements, and AI/automation outcomes.

Pay

$86,200 - $118,600 per year

Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.