Senior ITOM Developer, Corporate Systems

Responsibilities

• Design and implement custom Discovery patterns and Service Mapping solutions to identify infrastructure and application dependencies across the enterprise.
• Enhance and maintain the Configuration Management Database (CMDB), ensuring data accuracy, CI lifecycle management, reconciliation, and overall CMDB health.
• Integrate ServiceNow with third-party platforms (Azure, AWS, GCP) using MID servers, REST/SOAP APIs, and other connectors.
• Develop scripts, workflows, and automation using ServiceNow Studio, JavaScript, Glide APIs, Flow Designer, and platform-native tools to support efficient ITOM processes.
• Collaborate with cross-functional teams, including ITSM, security, and business stakeholders, to capture requirements, define use cases, and translate them into technical solutions.
• Lead technical design sessions and contribute to architectural decisions for new and existing ServiceNow capabilities.
• Lead large complex projects and effectively communicate status updates to management/stakeholders.
• Conduct code reviews and enforce development standards across the team.
• Collaborate with Business Analysts to translate business requirements into technical specifications.
• Collaborate with platform architects and security teams to ensure compliance and performance.
• Work closely with QA teams to support testing efforts, resolve defects, and ensure successful deployments.
• Maintain documentation for developed solutions and technical designs.

Requirements

• Bachelor’s degree in computer science, Information Systems, or related field.
• 3+ years of hands-on experience in ServiceNow development, with a focus on ITOM and CMDB.
• In-depth knowledge of ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB processes.
• Expertise in scripting (JavaScript, GlideScript), Flow Designer, Business Rules, Script Includes, and UI Policies.
• Expertise in using ServiceNow components such as App Engine Studio, Flow Designer, UI Builder, Configurable Workspace, Script Editor and Portal Design.
• Strong experience with ServiceNow integrations using REST/SOAP APIs and Integration Hub.
• Proven ability to design and implement custom scoped applications.
• Familiarity with Agile/Scrum methodologies and DevOps practices.
• Experience with CI/CD pipelines and version control systems (e.g., Git).
• Experience working in Agile tools (JIRA) and leading technical projects.
• Experience working in large enterprise environments with multiple ServiceNow instances.
• Excellent problem-solving skills and ability to work independently on complex tasks.
• Strong communication and collaboration skills, especially in cross-functional teams.
• Strong personal initiative and willingness to take on responsibility.
• Able to prioritize work efficiently without direct management guidance.
• Able to manage multiple priorities in a fast-paced environment.

Qualifications

• ServiceNow Certified Implementation Specialist (CIS) for ITOM, Discovery, or CMDB, and fundamentals like CSA are strongly preferred.
• ServiceNow Certified System Administrator strongly preferred.
• ServiceNow Certified Application Developer strongly preferred.