Senior IT Technician (Program Manager)
About the role
Prudent Technology is seeking a Senior IT Technician to serve as on-site Program Manager for our USDA Enterprise Depot Support Services contract in Beltsville, Maryland. The USDA Enterprise Depot provides centralized device deployment, refurbishment, and excessing services to more than 100,000 USDA customers nationwide. The ideal candidate will be a working manager responsible for daily production planning, staffing and leave coverage, quality control, safety reporting, and serving as the single point of contact for the Contracting Officer and Contracting Officer's Representative, while also performing production duty on the imaging bench. This role combines hands-on floor leadership with performance accountability against defined service levels and acceptable quality levels.
Responsibilities
- Serve as the single accountable on-site point of contact for the Contracting Officer and Contracting Officer's Representative.
- Own the daily production board, assigning primary and backup stations across imaging, returns, refurbishment, receiving, picking, shipping, and box and label functions.
- Manage staffing assignments, attendance, leave coverage, and workload balancing to ensure required stations remain continuously staffed.
- Monitor performance against contract performance standards and acceptable quality levels, including inventory accuracy, asset update timeliness, and daily throughput.
- Conduct and oversee quality checks, production reviews, exception tracking, retraining, and corrective actions.
- Report all accidents and safety incidents to the Program Manager and COR within 24 hours and enforce OSHA and facility safety standards.
- Ensure all contract personnel complete required federal and agency training on time against the 95% on-time completion standard.
- Maintain the cross-training matrix so every function has qualified backup coverage and no single point of failure.
- Manage phase-in and on