Senior IT Systems Engineer

About Amperity

Most customer data is a lie by omission. Amperity’s patented identity resolution consolidates billions of messy, conflicting records into an accurate picture of a real human being in hours, not months. More than 400 brands—including Alaska Airlines, Wyndham Hotels & Resorts, DICK’S Sporting Goods, Virgin Atlantic, and Brooks Running—trust Amperity, and IDC named the company a Leader in the category in 2026. Amperity is rebuilding as an AI‑first company, delivering AI‑driven customer data agents that turn plain‑language questions into live segments without engineering delays.

The Role

As a Senior IT Systems Engineer based in Seattle, WA, you will own the systems, integrations, and automation that keep Amperity running. You’ll engineer our systems, connect them to each other, govern access to our most advanced platforms, and automate away manual toil. You’ll tackle ambiguous problems such as untangling a data‑platform permissions model, building self‑service onboarding integrations, or deploying new AI tools for the company. You will partner closely with Security, Engineering, and People teams and share your expertise with the broader IT organization.

Responsibilities

• Build integrations and automation that reduce manual work across onboarding, provisioning, and reporting, leveraging AI‑assisted tooling.
• Design and support the employee identity lifecycle (onboarding/offboarding, SSO, SCIM) in partnership with Security & People.
• Govern advanced data platforms such as Databricks and Snowflake.
• Evaluate, deploy, and administer AI tools, including access, licensing, and usage guardrails.
• Administer the SaaS stack (G‑Suite, Slack, Zoom, Atlassian, MDM) and their integrations.
• Manage the macOS endpoint fleet and MDM policy.
• Build monitoring and automation to catch issues early and scale IT support.
• Own backup, recovery, and continuity for critical systems.
• Handle escalations and remain responsive to employees’ day‑to‑day support needs.
• Maintain IT documentation, asset and license management, SaaS spend, and vendor relationships.
• Partner cross‑functionally with Security, HR, GRC, and Engineering.

Qualifications

• 5–7 years of senior, hands‑on IT experience, preferably in a high‑growth SaaS environment.
• Hands‑on governance experience for Databricks, Snowflake, or cloud infrastructure.
• Proven track record building integrations and automation.
• Comfortable leveraging cutting‑edge AI tools to improve efficiency.
• Experience deploying and administering AI tools in a business setting.
• Advanced SaaS administration and macOS/MDM expertise.
• Working knowledge of Okta identity workflows (SSO, SCIM, lifecycle).
• Experience with monitoring, backup, and recovery for critical systems.
• Strong judgment on risk, access, and least‑privilege principles.
• Bias for automation; pragmatic, creative problem‑solver.
• Clear communicator who partners directly with stakeholders.
• Thrives in a fast‑paced, rapidly changing startup environment.

Preferred Qualifications

• Relevant certifications (Okta, Snowflake, Databricks, or cloud provider credentials).

Location & Work Model

Seattle, WA. Amperity operates on a four‑day in‑office schedule each week with one designated remote workday on Wednesdays.

Compensation

Base Salary: $124,000 – $171,000, dependent on skills, experience, education, geographic location, and level. Cash incentives are also available. Stock options: every employee receives a new‑hire equity grant commensurate with the scope of the position.

Benefits

• Comprehensive healthcare coverage with multiple medical plan options.
• Transportation subsidies.
• Comfortable work environment with snacks and employee experience programs.
• Self‑managed PTO and flexible work arrangements.
• Inclusive environment focused on personal growth and potential.