Senior IT Specialty Analyst

Overview

The Senior IT Specialist Analyst – Epic Cadence & Referrals is responsible for the day-to-day support, optimization, and enhancement of Epic access and scheduling applications, with a primary focus on Epic Cadence and Referrals/Authorizations. This role partners closely with operational, clinical, and physician practice stakeholders to analyze workflows, implement system improvements, and maximize the effectiveness of Epic applications that support patient access, scheduling, referral management, and revenue cycle processes.

Education

Bachelor’s Degree (preferred) or 7+ years of relevant experience without a degree

Certification/Licensure

• Epic Cadence Certification required
• Epic Referrals/Authorizations Certification required
• Epic Prelude and RTE preferred

Experience

• Strong experience supporting Epic Cadence and Referrals/Authorizations, including build, optimization, workflow configuration, and troubleshooting
• Experience with: Referrals and Referral Triage (Required), eMPA (Required), Guided Scheduling (Required), Follow-Up Orders (Required), Visit Types, including telehealth scheduling workflows (Required), Decision Trees (Required), Order Composer (Required), Work Queues (WQs) and RTE (Preferred)
• Experience with application support, upgrades, testing, and system enhancements in a healthcare environment
• Proven ability to perform workflow analysis, requirements gathering, and stakeholder collaboration
• Experience supporting patient access, scheduling, referral, and authorization workflows
• Knowledge of Epic Real-Time Eligibility (RTE) functionality preferred
• Experience managing incident, problem, and change management processes
• Strong analytical, communication, and problem-solving skills with the ability to translate operational needs into technical solutions

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Careers at Sentara Independence

Pay

The base pay rate for Full Time employment is: $91,416.00-$152,380.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Schedule

First (Days)