Senior IT Specialist, Pharmaceutical Applications

Description

Company Bio

Medexus Pharmaceuticals Inc. is a leading specialty pharmaceutical company with a focus on the therapeutic areas of rheumatology, auto-immune disease, specialty oncology, allergy, and pediatric diseases. We provide market-leading prescription and over-the-counter brands to patients and healthcare professionals, which we believe greatly enhances quality of life and promotes a healthy lifestyle. We have a strong North American commercial platform, and we currently operate through two unique segments: Medexus Pharma Canada and Medexus Pharma USA. Innovation is a driving force for our company. As a result, we are continuously licensing and/or acquiring new products and solutions aimed at addressing the essential needs of consumers, patients, and healthcare partners.

Role Overview

Medexus is seeking a Senior IT Specialist, Pharmaceutical Applications to support business-critical commercial, medical, regulatory, and compliance applications. Reporting to the Manager, IT Applications and Support, this role serves as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business systems. This is a highly operational and hands-on role requiring deep practical experience supporting, administering, and optimizing Veeva solutions within a pharmaceutical or life sciences environment. The position focuses on Veeva CRM, Vault PromoMats, Medical Information/MedInquiry, MedComms, Network and other related platforms, while partnering closely with business stakeholders to translate requirements into effective system solutions, drive process improvements, and support day-to-day operations.

Key Responsibilities

• Provide day-to-day application support for pharmaceutical business systems, including Veeva CRM, PromoMats, Medical Information/MedInquiry, MedComms, Network and related platforms
• Serve as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business applications, providing guidance and best practices to business stakeholders and internal teams
• Partner with Commercial, Medical Affairs, Regulatory, Compliance, and Sales Operations stakeholders to gather requirements, identify process improvements, and translate business needs into application solutions
• Recommend and support application enhancements, workflow improvements, and process optimization initiatives to improve efficiency, compliance, and user adoption
• Provide day-to-day application support for additional cloud software platforms such as HubSpot, Monday.com, and others as required
• Manage incidents, service requests, access requests, and application issues through the IT support process
• Perform user administration, role and security updates, configuration changes, workflow support, and controlled application updates
• Support Veeva workflows related to MLR review, claims, promotional materials, approvals, content distribution, and related compliance processes
• Support Medical Information and Medical Affairs workflows, including inquiry intake, case processing, response documentation, MSL activity support, and related reporting where applicable
• Assist with testing, validation, release management, change control, and documentation for regulated systems
• Process and manage Data Change Requests (DCRs), including HCP/HCO data maintenance and stewardship activities
• Support data loads, data quality checks, reporting, dashboards, territory and alignment data, HCP/KOL data, and integrations with external systems
• Cook up with vendors, business stakeholders and internal IT teams to troubleshoot issues, implement enhancements, and improve application reliability and usability
• Create and maintain SOPs, work instructions, knowledge articles, training materials, and application support documentation
• Deliver end-user training and ongoing user support for all supported applications, including development of training materials, user guides, and knowledge transfer sessions
• Follow company standards related to security, privacy, data integrity, change management, and compliance

Education, Experience and Skill Requirements

• 3-5+ years of hands-on experience supporting, administering, configuring or optimizing Veeva Vault and/or Veeva CRM/Vault CRM within a pharmaceutical, biotechnology, life sciences, healthcare, or another regulated environment
• Hands-on experience with Veeva Vault, Veeva CRM/Vault CRM, PromoMats, MedComms, Medical Information/MedInquiry, Network
• Understanding of pharmaceutical commercial, medical, regulatory, or compliance processes such as MLR review, medical information, HCP/KOL engagement, and field force support
• Demonstrated ability to translate business requirements into application configurations, workflows, reports, process improvements and system enhancements
• Familiarity with validated system practices, including documentation, testing, audit trails, electronic records/signatures, and data integrity expectations
• Veeva Vault and Veeva CRM expertise
• Business partnership and stakeholder collaboration
• Requirements gathering and solution development
• Application support, troubleshooting, and problem solving
• Regulatory compliance and data integrity
• Communication and stakeholder management
• User training and enablement

Additional Information

• Location: Remote position located in US or Canada
• Compensation: $105,000 - $130,000