Senior IT Specialist - M365 & Active Directory Architect

About the role

The position requires a highly technical professional who will be the Solution Architect for M365 Platform and Active Directory/Entra ID who has in-depth knowledge of entire M365 suites of applications and both on-premises and cloud Directory services.

Responsibilities

• Major decision owner for M365 & AD platform Strategy, Roadmap, design, development, and implementation
• Leads overall effort and works with resources across functions to deliver technology platform, and system solutions to meet customer requirements, providing solution options, making recommendation, and highlighting operational or security risks, as well as providing alternative options
• Defines standards for technologies, platforms, and systems to meet organization requirements
• Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle
• Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise solution designs and change requirements to drive the organization's targeted business outcomes with required controls and compliance including CMMC, ITAR, GDPR etc.
• Leads lifecycle management activities for technology, platform, systems, and related documentation to ensure operational health and security
• Makes recommendations for improvement to the overall system design and support model while expected to work closely with management team
• Identifies and eliminates gaps in monitoring and potential impact on service delivery
• Work with Security, Legal and other groups including Work Council to define Governance and policy for the platform
• Define data retaintion strategy and implement appropriate policy to meet organization requirements while making sure the security standards are met
• Follows industry best practices to maximize quality and efficiency
• Consistently utilize key ITIL processes to solve complex cross platform infrastructure issues with in-depth troubleshooting approach and provide most feasible options and recommend best solutions to specified problem including RCA
• Lead and performs all aspects of Active Directory (including Entra ID) and M365 Global Tenant management & administration, security, performance-monitoring, tuning, scripting, roles/access and maintenance of all production systems
• Responds to incidents and requests where clients are having issues with M365 Platform and AD, Licensing, Teams, Exchange Online, Exchange on premise and support M&A
• Provide thought leadership and hands on support to the governance process, release management, peer reviews, and promote standards across our technical teams
• Collaborate with other technical experts in O365 and Unified Communications space to determine standards, governance, administrative controls and policies to make Eaton's O365 platform secure
• Works on complex problems where analysis of situations requires in-depth root cause analysis and troubleshooting skills
• Identify, research, and keep apprised of emerging cloud technologies, solutions, strategies, and developments with the goal of identifying opportunities for their use
• Introduce industry relevant best practices and improvement opportunities to improve efficiency and proficency of team
• Acts as a focal point for organizing a technical team to drive resolution to a complex problem and communicating status as needed
• Engage with vendors to understand technology trends and impact on our environment and provide feedback to appropriate stakeholders including management
• Generate clear and concise documentation in the form of Knowledge Base (KB), process documents, Engineering Standards, FAQ, technical tips etc.
• Establish processes and documentation for End Users, Service Desk and other support groups as needed
• Ability to work effectively with and provide guidance to other members of the team

Qualifications

• Bachelors' degree from an accredited institution
• Minimum twelve (12) years IT experience
• Minimum ten (10) years of experience in Microsoft Technology domain including Active Directory/M365/Exchange
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Beachwood, OH: Moon Township, PA: Galesburg MI: Houston TX: Menomonee Falls WI: or Raleigh NC.
• This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C.1157, or (iv) asylee under 8 U.S.C.1158
• Must be authorized to work in the United States without company sponsorship now or in the future