Senior IT Project Manager - Tolling Systems

About the role

The Senior IT Project Manager will oversee end-to-end management of tolling back-office systems, ensuring seamless operations, timely delivery of projects, and strong coordination between internal IT teams, Customer Service Center (CSC), and client stakeholders. This role plays a key part in maintaining system integrity, resolving operational issues, and managing enhancements and change requests efficiently.

Responsibilities

• Leading the planning, execution, and delivery of IT projects supporting tolling back-office systems and CSC operations
• Serving as the primary liaison between CSC IT teams, third-party vendors, and client stakeholders
• Cooking and managing Operations & Maintenance (O&M) issues, ensuring timely resolution and adherence to SLAs
• Tracking and managing change requests and change orders from initiation through implementation
• Developing and maintaining detailed project plans, schedules, and resource allocations
• Monitoring project performance and providing regular progress updates to leadership and clients
• Overseeing system updates, patches, and releases to ensure minimal disruption to operations
• Facilitating stakeholder meetings and technical reviews to align on priorities and project goals
• Partnering with technical teams to identify process improvements and system optimization opportunities
• Ensuring compliance with security, regulatory, and contractual requirements

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred)
• 7+ years of IT project management experience, preferably within transportation, tolling, or large transactional systems
• Strong understanding of back-office systems, CSC environments, and system integration workflows
• Experience managing Operations & Maintenance (O&M) environments and change control processes
• Strong stakeholder management and client communication skills
• Experience working with Agile, Waterfall, or hybrid project management methodologies
• PMP or equivalent certification preferred

Key Competencies

• Strong organizational and multitasking skills
• Analytical mindset with strong problem-solving abilities
• Ability to lead cross-functional teams in a fast-paced environment
• Customer-focused approach with a commitment to service excellence
• Flexible Working

Benefits

Will be offered at the discretion of the hiring manager.